-
Smart Sheets Discontinued?
Have the “Smart Sheets” been discontinued? They’re no longer available in the store and they’re out of stock at all the online retailers. I did some searching here and in the forums, but I don’t see any announcement. Also if the sheets have been discontinued, does that mean the smart sheet features are being removed from…
-
How to set up Nanit without starting insights subscription
Hello, I just had my baby but I do not want to start the insights subscription yet. I would just like to use the camera. However when I tried to set up the camera in the app, it tells me I have to pair it but that will start my subscription. How can I use just the camera until I’m ready to live the baby in her room? thanks!
-
Upgraded Plan - Not Able to Add Team Members
We recently upgraded our plan from the Sleep plan to the Memories plan. Our app says we can have 10 team members, but it will not let me add any more than the current 2.
-
Do I need a subscription for different cameras?
I am expecting my second baby at the end of September 2024. I just got a new nanit camera since we already have one for our 18 month old. However when I was setting it up to see how to splitscreen option worked I noticed that I would need a second insights subscription for the second camera? Why is there no family plan…
-
Cancel Subscription
Hi, My subscription auto-renewed today and I didn't want to renew. Although I cancelled it immediately, the current subscription is still valid until 10/23 2026. How can I cancel the subscription? Thanks
-
Subscription refund
it was not my intention to subscribe after the free trial but I couldn't find where to cancel.
-
Insights Memories plan no longer linked to my app/account
hello, I purchased the Insights Memories plan, but over a week ago the app stopped providing the insights, recordings, activity, everything additional the plan covers, etc. How do I reconnect this? My purchase shows that it is active until May 2026 still so I do not need to repurchase it, but that is the only option when I…
-
Activating Insights Milestones with an Active Subscription
I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not. I received an email and was told to "activate" my new…
-
Where is the sleep plan?
How can I purchase the insights sleep plan? It is advertised on the website, listed at $50/year, but I cannot find anywhere on the website or the app to purchase it. Everything goes to the more expensive Memories or Milestones plan. I purchased breathing wear but now I can’t use it.
-
Insight’s subscription
I am new to nanit and I decided to buy it because I saw the option for monthly subscription. However now that I have it set up I see no where to purchase a monthly subscription just yearly. Am I missing something or is this false advertisement?
-
Nanit insights for two cameras
Hi there, if I have currently have two cameras and then purchase another one, will I get the nanit insights for free for the first year like I did originally? Second question, if I purchase nanit insights and then buy another camera, are my nanit insights subscription connected to both cameras?
-
Unable to activate Insights Premium
We already purchased the year subscription to Basic back in April. We decided we wanted to upgrade to Premium. The whole process was extremely convoluted - it would not let us upgrade from our current plan and we ended up buying the year for Premium outright, redeemed the code and it STILL isn’t reflecting. How do we get…