Insights Subscription
Discussion List
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Insight’s subscription
I am new to nanit and I decided to buy it because I saw the option for monthly subscription. However now that I have it set up I see no where to purchase a monthly subscription just yearly. Am I missing something or is this false advertisement?
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Insights activation
excepted to finally receive insight subscription started if we ever hear back from your customer service. 2 calls, 3 follow up emails, we still don’t have a response! :/
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Bought nanit insight basics but it said not yet activated.
Hi I just bought nanit insights basic via my.nanit. I got the invoice in my email but it said on my.nanit account that It’s not yet activated. How do I do? It’s frustrating!
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Nanit Insights Activation via Code
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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Activating insights-paid and not working!
Have had the nanit for 13 months now, let the year subscription lapse. Child has had some sleep issues so I paid to subscribe again and get the basic plan insights. Got the receipt, followed the FAQ suggestions to activate, only to see it’s not an option. Only shows as Insights Basic Plan (not yet activated) … Emailed, no…
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Unable to activate Insights Premium
We already purchased the year subscription to Basic back in April. We decided we wanted to upgrade to Premium. The whole process was extremely convoluted - it would not let us upgrade from our current plan and we ended up buying the year for Premium outright, redeemed the code and it STILL isn’t reflecting. How do we get…
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Milestone Video
I would love to purchase a milestone video. We don't need the subscription, but only the memory you can provide. Is that possible? We love you guys! Life saver is an understatement. Thank you!
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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Anual Insights subscription issues
Hi, Just realised that you dont get any Insights with Nanit Insights premium. This is very misleading as you actually dont provide any inisghts with premium plan. Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and…
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Can i get a refund on nanit insight subscription?
I just recently updated my apple payment and by accident the nanit insight was set to auto renew. I did not intend to renew nanit insight as i dont need it anymore. I cancelled the subscription right away although but it states that it would still be active for one year. Please advise as i dont need it anymore and would…
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Insight Premium
When I bought my camera, I was told that I will get one free year of insight premium, but i'm only getting basic. Why ?
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Insights premium
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
Upcoming Events
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💬 Parent Like a Pro AMA: Safe Sleep and Parenting Confidence
This event is now open - ask your questions here! Ask Nanit Lab Pediatrician Dr. Liza Natale anything about safe sleep! As part of our September Parent Like a Pro Summit and Baby Safe Sleep Month, pediatrician Dr. Liza Natale is hosting an AMA about Safe Sleep and feeling confident in your decisions as a parent. Example…
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🎥 Parent Like a Pro Webinar: Steps to Sleep Success: Baby Sleep + Routines
Heard in the community: When did your baby start sleeping through the night? How do I prepare for the dreaded sleep regressions? Do I have to swaddle my baby? Wait, why did my toddler stop sleeping? Join us for a webinar on steps to baby sleep + routine success to make sure you have all of the data, tools, and information…
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💬 "Ask Me Anything" about stress and self-care in pregnancy + parenting
Ask doula + health coach Jess Baumgardner anything about stress and self-care in pregnancy and parenting! Jess Baumgardner is an expert in wellbeing for pregnancy, postpartum and parenthood. She provides childbirth education & support for parents like you - seeking guidance and knowledge before, during, and after birth.…
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💬 "Ask Me Anything" with Little Spoon's co-founder + CXO Michelle Muller
Ask Little Spoon's Michelle Muller anything about feeding—from overcoming anxiety about starting solids to choosing baby's first food, to dealing with picky eaters! Michelle Muller is the cofounder and Chief Experience Officer of Little Spoon, the modern parent’s go-to brand when it comes to keeping their babies and…
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"Ask Me Anything" about Daylight Saving
Get ready for the upcoming time change with Nanit Lab's Dr. Natalie Barnett. Natalie will be answering all your questions about preparing for the change and helping your little ones adjust. Don't forget to check out our Daylight Saving Survival Guide to get a head start! Dr. Natalie Barnett serves as VP of Clinical…