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Retroactive access to data?
Hello, if we upgrade from the Insights basic, will we get retroactive access to our data, depending on the plan we choose? Or is the new subscription only applicable for data collected moving forward?
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Upgrade question
If I upgrade from premium plan to the ultimate plan will I have access to video clips from the time I started using the Nanit camera (and not just when the ultimate plan started)? I.e. if I started on premium plan in July and upgrade to ultimate in November, will I be able to see video clips from July?
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Nanit Basic
I just got a notification that my Nanit subscription was coming to an end. I use the nanit for the alerts when my son is moving in the crib and to monitor his breathing if he's wearing the onesie. Does that still work with the basic plan?
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Insight subscription (REGRET BIG TIME)
Started using Nanit Camera (full set) since my first born. We were generally happy with it so decided to use it again for my newborn. We also got the 2nd camera for another room. Both cameras for the same baby. One of the cameras is subscribed to Insights and I just realised the 2nd didn’t have Insights. I asked and was…
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Nanit Plus insights
Hi! I bought through Amazon a Nanit Plus but the account is not syncing with the free 1 year insights it said it brought. How can I get this?
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Replacement Questions - Camera broke :(
We were traveling this week and our floor stand snapped. No idea how it happened because it was while we weren’t at the vacation house. We came back to the house to find everything on the floor. When the stand fell over, our camera unfortunately broke too. Since we purchased in 2019, it’s sadly no longer covered. We’re…
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Insight Subscription Before Baby Turned One
Has anyone been able to fix this problem? My babies are 9 months old. We set up our nursery and Nanits last June just to be prepared because you never actually know when twins are going to come and I wanted to feel prepared. I guess we didn’t realize that just by setting up the cameras, our free year automatically starts…
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Other users without a subsciption
Once the Insights subscription ends, if we do not renew, how many other people can we grant access to view the live feed? It says with insights basics you get 2 users. Is this 2 users in addition to the owner? Without the subscription, how many users in addition to the owner can access live feed and is it possible to have…
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New camera/insights subscription
We replaced our camera with the new pro, our old camera account had been upgraded to insights premium, why does the new camera not have the same insights? It’s the same account. We are not using both cameras.
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Was I scammed?
So I just set my camera up . No where on the packaging does it say one word about a subscription service until you set the camera up and even then it highlights the monthly charge which isn't an option to pay,only the lump sum for the year is allowed. I just feel scammed by it all. It's not even about the money it's just…
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Insights Issue
I have two issues that’s not being resolved through the web form. when I purchased the nanit back in November of 2021, it came with a year free of insights. I read that if you enable it right away that you cannot go back. So I waited until yesterday to activate the 1 year free insights. Upon activation, it shows that it’s…
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How to "gift" Insights subscription to new parents?
We have some friends expecting their first child and they have expressed interest in Nanit. We would like to gift them a camera, stand, and a year of Insights. Are the gift cards on the online store able to be used for Insights purchases?
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Insights expiration warnings even though on auto-renew.
Just reporting a quality-of-life issue for the iOS app. My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew. Sure enough, without us taking any action we received a billing email on…