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Unable to activate Insights Premium
We already purchased the year subscription to Basic back in April. We decided we wanted to upgrade to Premium. The whole process was extremely convoluted - it would not let us upgrade from our current plan and we ended up buying the year for Premium outright, redeemed the code and it STILL isn’t reflecting. How do we get…
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How to activate insights subscription?
I’m planning on getting the ‘Best selling camera’ bundle. I’m still a few months out from my due date. If I buy an insights plan right now does it automatically activate right away. Or do I activate it when I set up the camera. I also have a camera for my toddler does the insight plan only go to one camera? If so, how do I…
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Memories
I have the Nanit memories plan, I keep reading about a Rise and Shine memory where it records you getting baby up everyday, how do I get that?! I would love that! Seems the only memories I get are him falling asleep. Thanks!
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Just downloaded app but can't seem to get the free subscription
Please help as baby is coming soon. Can't seem to get the free subscription. Hopefully it's not a bait and switch.
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Insight subscription
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
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Insight plan?
how come the past couple days I can’t access past videos. It says I need to purchase an insight plan which I’ve never had to do before
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Do I need a subscription for different cameras?
I am expecting my second baby at the end of September 2024. I just got a new nanit camera since we already have one for our 18 month old. However when I was setting it up to see how to splitscreen option worked I noticed that I would need a second insights subscription for the second camera? Why is there no family plan…
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Nanit Beyond the Crib
Hello! My son is turning three in November, and we've been using and loving our Nanit Pro since Day 1. As we prepare to transition him to a bed, I have a few questions. What type of bed is recommended for toddlers (e.g., toddler bed, twin bed with rails, mattress on the floor, etc.)? Can I continue to use my Nanit Pro for…
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Where is the sleep plan?
How can I purchase the insights sleep plan? It is advertised on the website, listed at $50/year, but I cannot find anywhere on the website or the app to purchase it. Everything goes to the more expensive Memories or Milestones plan. I purchased breathing wear but now I can’t use it.
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Insights
I received a free year of insights with my first nanit. It’s bad enough that we have to pay two different subscriptions once we have a second child, but why is this new one only 6 months of insights trial? I haven’t unpacked it yet and seriously considering returning as this is an absurd display of customer loyalty.
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Activating insights-paid and not working!
Have had the nanit for 13 months now, let the year subscription lapse. Child has had some sleep issues so I paid to subscribe again and get the basic plan insights. Got the receipt, followed the FAQ suggestions to activate, only to see it’s not an option. Only shows as Insights Basic Plan (not yet activated) … Emailed, no…
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Memories Subscription not showing up after re-pairing
I had to re-pair my nanit camera due to the temperature feature not working. When I connected it again, it did not recognize my memories subscription and it’s asking me to purchase it again for the second time in 2 months. Please assist
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Camera has never given activity / insights
My camera for one day did the “mum picked baby up at this time” or when they fell asleep. It’s never done it before. It was so extremely useful and I would love to use the feature as it would tell me when I’m putting him down , how his nights are going etc. My crib is positioned perfectly with the gap on the left hand side…
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Inisights
i just got a nanit pro camera and when I should have 1 year free sleep insight, I only have 6 months. Runs out in D ecember So, what’s the problem and what's going on?
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I got a year of insights for participating in a study and the code won't work
I participated in a developmental study and at the end was provided a code to get a year of insights once my current subscription ended and I have been trying for multiple days on multiple different devices trying to get the activation code to work. I have reached out to the support team as well as the people who ran the…