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Purchasing Nanit Insights Basic online/app (monthly billing)?
I was trying to purchase Nanit Insights Basic and the subscription plan states "$50/year or $5/month." However, when going forward with the payment details, it shows the billing frequency as annual. It does NOT offer an option to change it to monthly (the line item is grayed out). Looking at previous community posts, there…
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Free nanit premium insights for 1 year
Hi, I bought the nanit pro full bundle which includes the nanit premium insights for 12 months but how do I activate that?? Because mine is on basic
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2 services are not available and is not for free
We loved the camera, wr bought, we have bering watching the videos during the night to see her behavior when we are sleeping. We bought the sleep sac because offered for free. Now these 2 services are not available, is not for free, besides that is absolute absurd and we feel that you want to get every single penny from…
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Nanit setup
I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the free year up once I am ready to use the…
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Subscription is per camera?
I just had my second baby and purchased a second Nanit camera, thinking I could use my premium subscription for both. It looks like though I need to pay for a SEPARATE $120 annual subscription to invite grandparents? Seems abusive, and reason enough to switch. Please confirm.
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Nanit insights for two cameras
Hi there, if I have currently have two cameras and then purchase another one, will I get the nanit insights for free for the first year like I did originally? Second question, if I purchase nanit insights and then buy another camera, are my nanit insights subscription connected to both cameras?
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Nanit insights
hi there, I am supposed to have free insights with my camera but I'm not sure how to access it. There was a note in the pack to say upgrade and I will be credited can you explain how this works please?
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Renewed Nanit Insights not loading
Our free subscription of basic Nanit insights just ended so I repurchased it on the website through my account. However it is not activated yet (it says on my dashboard it’s there but not activated.) I found information on the website of how to activate but their instructions are different as to what I’m seeing on my Nanit…
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Double charged for Nanit insights
I was double charged for Nanit insights and have been trying to reach support via email and telephone for days with no luck or response. I don't want to file a claim with my bank if avoidable but will if need be.
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Help with Nanit premium
I canceled my premium subscription & got charged. I am trying to reach you guys but can’t get through I’ve been on hold waiting to talk to someone for 45 mins. thank you Abby theisen
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Was this built with a sleeping baby in mind?
Hey Nanit community and support, perhaps you can help me out. I am a fan of the product as a whole but I’m puzzled/frustrated with a few items, and hope I’m just misinformed… Why does a product intended to sit over a crib have 4 glowing red lights aiming down at the child in a pitch black room? I understand IR sensors,…
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Nanit insights subscription
Hello, if I sign up to an annual subscription and cancel in a 3 months time, will I be refunded for the part of the year I didn’t use ? it says cancel any time but not sure what this means ? can’t see an option to sign up monthly
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Insights
Hi I'd like a monthly insights premium subscription to see if I like it before committing to a year. Can I buy a month at a time? It seems to make it sound like I can by giving a monthly rate. Thanks