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Insights activation
excepted to finally receive insight subscription started if we ever hear back from your customer service. 2 calls, 3 follow up emails, we still don’t have a response! :/
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Bought nanit insight basics but it said not yet activated.
Hi I just bought nanit insights basic via my.nanit. I got the invoice in my email but it said on my.nanit account that It’s not yet activated. How do I do? It’s frustrating!
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Nanit Insights Activation via Code
Hello, I enter my code online and it says it is activated, but then in my account it doesn’t do anything and I’m still on basic.
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Insight’s subscription
I am new to nanit and I decided to buy it because I saw the option for monthly subscription. However now that I have it set up I see no where to purchase a monthly subscription just yearly. Am I missing something or is this false advertisement?
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Activating insights-paid and not working!
Have had the nanit for 13 months now, let the year subscription lapse. Child has had some sleep issues so I paid to subscribe again and get the basic plan insights. Got the receipt, followed the FAQ suggestions to activate, only to see it’s not an option. Only shows as Insights Basic Plan (not yet activated) … Emailed, no…
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Unable to activate Insights Premium
We already purchased the year subscription to Basic back in April. We decided we wanted to upgrade to Premium. The whole process was extremely convoluted - it would not let us upgrade from our current plan and we ended up buying the year for Premium outright, redeemed the code and it STILL isn’t reflecting. How do we get…
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Nanit insights subscription
Hello, if I sign up to an annual subscription and cancel in a 3 months time, will I be refunded for the part of the year I didn’t use ? it says cancel any time but not sure what this means ? can’t see an option to sign up monthly
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Why can’t I purchase the basic Nanit Insights plan?
Let my plan lapse and now I’m only offered two options.. premium and ultimate. Prior to this, I was on the basic plan for my toddler and could atleast see video clips and sound clips - now I’m getting absolutely nothing besides the live feed. I went to Nanit Canada and see that it’s offered, but I don’t have the ability to…
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Milestone Video
I would love to purchase a milestone video. We don't need the subscription, but only the memory you can provide. Is that possible? We love you guys! Life saver is an understatement. Thank you!
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Customer Service Not Responding
Has anyone else had issues with customer service? I've called several times during their business hours and have opened a ticket with them over two days ago and have yet to receive a response.
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Anual Insights subscription issues
Hi, Just realised that you dont get any Insights with Nanit Insights premium. This is very misleading as you actually dont provide any inisghts with premium plan. Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and…
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Can i get a refund on nanit insight subscription?
I just recently updated my apple payment and by accident the nanit insight was set to auto renew. I did not intend to renew nanit insight as i dont need it anymore. I cancelled the subscription right away although but it states that it would still be active for one year. Please advise as i dont need it anymore and would…
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Insight Premium
When I bought my camera, I was told that I will get one free year of insight premium, but i'm only getting basic. Why ?
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Insights premium
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
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How can I get Premium Insights at the advertised price?
The UK website is showing pricing at £80 for premium however when you log into my.nanit.com this is showing £100 for the year. Very misleading advertising here and support have not been great at all How can this price be honoured or obtained?