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Free Insights subscription?
Does anyone know how to activate the free Insights subscription with the Plus camera? I contacted support a week ago and haven't gotten a response.
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New Camera
Hi, I have one camera with a subscription and one that is new. The new camera isn’t showing the insights.
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Insight subscription
Hello, i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping…
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Cancel and refund insights?
Hi - I was auto-billed today for Insights for my child. I meant to cancel this as she will be nearing two and we no longer need it. Is it possible to get a refund on this? Thanks
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How to set up Nanit without starting insights subscription
Hello, I just had my baby but I do not want to start the insights subscription yet. I would just like to use the camera. However when I tried to set up the camera in the app, it tells me I have to pair it but that will start my subscription. How can I use just the camera until I’m ready to live the baby in her room? thanks!
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Why won’t my basic insights subscription work?
I’ve been double charged for the basic insights subscription and it can’t be activated on my Nanit. Has anyone else had this issue? I’ve reached out to company support and haven’t had a response.
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Upgrade from insight basic to premium plan.
I have a basic plan with is free for 1st year. So I wanted to upgrade from basic to premium and could you add those $60 to the premium plan?
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Retroactive access to data?
Hello, if we upgrade from the Insights basic, will we get retroactive access to our data, depending on the plan we choose? Or is the new subscription only applicable for data collected moving forward?
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Upgrade question
If I upgrade from premium plan to the ultimate plan will I have access to video clips from the time I started using the Nanit camera (and not just when the ultimate plan started)? I.e. if I started on premium plan in July and upgrade to ultimate in November, will I be able to see video clips from July?
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Nanit Basic
I just got a notification that my Nanit subscription was coming to an end. I use the nanit for the alerts when my son is moving in the crib and to monitor his breathing if he's wearing the onesie. Does that still work with the basic plan?
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Insight subscription (REGRET BIG TIME)
Started using Nanit Camera (full set) since my first born. We were generally happy with it so decided to use it again for my newborn. We also got the 2nd camera for another room. Both cameras for the same baby. One of the cameras is subscribed to Insights and I just realised the 2nd didn’t have Insights. I asked and was…
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Nanit Plus insights
Hi! I bought through Amazon a Nanit Plus but the account is not syncing with the free 1 year insights it said it brought. How can I get this?
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Replacement Questions - Camera broke :(
We were traveling this week and our floor stand snapped. No idea how it happened because it was while we weren’t at the vacation house. We came back to the house to find everything on the floor. When the stand fell over, our camera unfortunately broke too. Since we purchased in 2019, it’s sadly no longer covered. We’re…
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Insight Subscription Before Baby Turned One
Has anyone been able to fix this problem? My babies are 9 months old. We set up our nursery and Nanits last June just to be prepared because you never actually know when twins are going to come and I wanted to feel prepared. I guess we didn’t realize that just by setting up the cameras, our free year automatically starts…