Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
i only started using the insight subscription today but says it expires in November. That doesn’t make sense as it’s supposed to be a year long subscription. I didn’t use the subscription right away since my baby was in his bassinet next to me. Now that he’s in his own crib I am using insight to track his sleeping habits.