Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights
I received a free year of insights with my first nanit. It’s bad enough that we have to pay two different subscriptions once we have a second child, but why is this new one only 6 months of insights trial?
I haven’t unpacked it yet and seriously considering returning as this is an absurd display of customer loyalty.