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Can't get subscription to work
A few weeks ago I purchased the insights activation code as part of the mother's day sale. However, since my subscription was not up until the end of May I could not set it up (odd design choice by Nanit). Once it did expire I went in to renew it on the website. I went through the 'Already purchased subscription' flow but…
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Purchased Nanit Pro want to test cam but not start 1 year sleep subscription
We purchased a Nanit pro and want to test it/ get it set up in the nursery but we are expecting a delivery date in 3 months. Is it possible to test/set up without starting the 1 year subscription?
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Insight Activation
Hello, I participated in a survey to receive a free year of insights once our initial free plan was over. The directions say to use the 'Already Purchased Subscription" button, but every time I attempt to activate it, but every time I try to verify my activation code, the screen freezes. I'm very disappointed. Please…
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How do I activate a year of Nanit Insights with Pro Camera?
Hello, like many other users I do not see the option for my year of free Nanit Insights with the Pro Camera. Can you please be more transparent and helpful with how this works? It appears like you are trying to trick people into paying because they are confused or urgently need to add a third care giver (to be honest the…
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length of subscription trial
Hi - I just purchased the Pro Smart Camera with Flex Stand bundle from BestBuy. What is the length of the trial of insights included - is it 1 year as indicated within other chats here?
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Not ready to start insight subscription
Hello, I was setting up my nanit pro and didn't want to start my insight subscription yet. That wasn't an option so I set it up as a regular nanit. It looks like my subscription started anyway. The baby isn't going to sleep here until he is 6mos so I'd like to start the subscription then. I see many other people have had…
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Is the Nanit Insights Transferable?
Hello, I have been using Nanit insights for my new baby under my 1st baby's account. My Nanit insights has expired & now I want to move the camera & the insights under the new baby's name. BUT before I do so, I want to download all the Memories from my 1st baby's account before I detach the camera. If I renew the Nanit…
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Sleep Status Not Available for Viewer Access?
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
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1 Year free subscription to sleep plan
I was about to purchase the wall mounted nanit as per the $100 off deal ending today. I currently own a nanit camera with my 18 month old and received a 1 year subscription to the insights plan upon purchase as many of my friends and family members have received the same. Upon looking at this nanit offered now I did not…
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Activating Insights Milestones with an Active Subscription
I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not. I received an email and was told to "activate" my new…
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Free one year insights subscription not showing up
I have installed and setup the camera and app today, it is not showing the free one year insights that was promised. Please enable it.
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Insight Subscription, Why Can't I Simply Test The Camera Without Starting Insights
"Hey this should be a great baby monitor," at least that is what I thought after doing hours of research on them. I'm the type of guy/dad that researches, researches, and researches as much as I can to feel confident in my purchases. I ensured Nanit cameras could still operate even without an Insight subscription because I…
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premium insights
Please could you help me activate my free premium insights as I’ve purchased a nanit pro?
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Free subscription
the free subscription is not showing up anywhere from me but the camera is set up. Please advise.
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Insights plan
can you open a ticket for me? I have tried pairing my camera and cannot get the free insight plan trial to work. Thanks!