Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Activating Insights Milestones with an Active Subscription

edited November 2023 in Camera + App 25 comments

I have been an active user of my nanit camera and with my current subscription looking to end, I decided to purchase a Insights Milestones plan from your online shop instead of via the app since the shop offered a Black Friday discount while the app did not.

I received an email and was told to "activate" my new subscription via the "my.nanit.com" portal. There does not exist any available area to enter this activation code within the entirety of the web portal. My guess is that this is a massively over looked software error, but now I'm stuck wondering how do I either:

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