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Insights premium
I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.
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2 services are not available and is not for free
We loved the camera, wr bought, we have bering watching the videos during the night to see her behavior when we are sleeping. We bought the sleep sac because offered for free. Now these 2 services are not available, is not for free, besides that is absolute absurd and we feel that you want to get every single penny from…
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Nanit setup
I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the free year up once I am ready to use the…
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Nanit insights for two cameras
Hi there, if I have currently have two cameras and then purchase another one, will I get the nanit insights for free for the first year like I did originally? Second question, if I purchase nanit insights and then buy another camera, are my nanit insights subscription connected to both cameras?
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Nanit insights
hi there, I am supposed to have free insights with my camera but I'm not sure how to access it. There was a note in the pack to say upgrade and I will be credited can you explain how this works please?
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Renewed Nanit Insights not loading
Our free subscription of basic Nanit insights just ended so I repurchased it on the website through my account. However it is not activated yet (it says on my dashboard it’s there but not activated.) I found information on the website of how to activate but their instructions are different as to what I’m seeing on my Nanit…
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Double charged for Nanit insights
I was double charged for Nanit insights and have been trying to reach support via email and telephone for days with no luck or response. I don't want to file a claim with my bank if avoidable but will if need be.
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Help with Nanit premium
I canceled my premium subscription & got charged. I am trying to reach you guys but can’t get through I’ve been on hold waiting to talk to someone for 45 mins. thank you Abby theisen
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Was this built with a sleeping baby in mind?
Hey Nanit community and support, perhaps you can help me out. I am a fan of the product as a whole but I’m puzzled/frustrated with a few items, and hope I’m just misinformed… Why does a product intended to sit over a crib have 4 glowing red lights aiming down at the child in a pitch black room? I understand IR sensors,…