Hello, my night vision has stopped working. The red IR lights are on but there isn't the usual clicking sound when it switches from day to night mode. See screenshot attached. When I shine a torch in the room I can see everything but nothing in the dark.
How long does it take for nanit to process and share a milestone? This morning my little one rolled from his back to his tummy for the first time but it's not flagged in the history as anything so I'm curious if it was even captured a milestone
Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc. I…
We have the white noise on continuously and therefore when the camera background audio is on (which is most of the time eg overnight) we should get a continuous stream of white noise. However, the white noise (and therefore audio) is constantly cutting out. Sometimes it cuts out and doesn’t come back on until I restart the…
Hello, I have seen several support threads on the topic but still see no solution. We have the same issue: the camera is not working, we hear a click when plugging it or when pressing the wifi button. Reset steps don’t do anything. none of the steps we could find online helped. We tried to call the support several times…
The nature sounds and relates music icon are gone from my screen. I have checked the settings and the option is turned on. I have toggled on and off as well as closing out the app. Can you assist please?
Hi Nanit, Suddenly I am unable to hear sound from Nanit app. Tried restarting the app and also deleting the app and reinstalling it. Could you help on this asap as we need to hear sound to monitor our baby.
the camera is attaching loosely to the stand and no longer turning on. Super frustrating since I’m traveling and don’t have access to a new stand. Tried connecting to another mini usb but apparently doesn’t work. I really needed the camera for my trip. Any chance there is a way to make it work ?
hello Nanit, the audio isn’t working for my device. I’ve tried restarting the app, restarting my phone, adjusting the audio settings, checking my internet. Nothing is allowing the sound to come through. What can I do to resolve this problem?
Hi - I was auto-billed today for Insights subscription. I meant to cancel this as my daughter just turned one and we no longer need it. Is it possible to get a refund on this? Thanks
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