Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
I got a year of insights for participating in a study and the code won't work
I participated in a developmental study and at the end was provided a code to get a year of insights once my current subscription ended and I have been trying for multiple days on multiple different devices trying to get the activation code to work. I have reached out to the support team as well as the people who ran