Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Sound and video history not working

in Camera + App 1 comment

I’ve updated the app and now I get zero sound from Nanit and my video history is not recording. Additionally the event list is not updating. It says the crib was attending nearly 3 hours ago but in reality it was 45 minutes ago. I’ve deleted and redownloaded the app.

This is the third time in as many weeks that I have had issues with Nanit and have to do a ton of troubleshooting to solve it. When will all these issues be solved and how do I hear my audio now?

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