Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights trial
When I purchased my nanit Nov 2023 I thought there was a year of free insights. After registering my camera I find out it is only 6 months. When did this change occur? Seems unfair to change after purchase but waiting to register till baby arrived