You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
I am unable to connect to the microphone either when trying on my WIFI or off of it. I have unplugged the camera, restarted it, updated the app and also adjusted the bandwidth and WiFi band settings. Nothing has worked. I am able to see the camera ok and the signal strength is high, but when I try and connect to the mic it…
The microphone on the app keeps saying failed connection, try to uninstall, disconnect from internet etc, reinstalled however no luck. I have an android. I saw posts about this from March, would have hoped that this issue would have been resolved by now. Appreciate any guidance because I don't know what to do.
Recently every time I go to use the two-way microphone to talk to my daughter through the camera it says connection failed and to try again. We have unplugged the camera and power source and the issue continues. I have updated my app in the App Store so just very confused on why this feature no longer works.
For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
nanit audio cuts out on iPhone 17 pro. I haven’t returned the 16 pro and it still works there. Nanit app and phone are up to date
Hello Nanit Support, My Nanit Pro camera accidentally fell forward and the front outer cover over the lens appears to be cracked or damaged. The camera still works and streams, but the image is now very blurry and washed out because of the damage to the cover. I understand that my device is out of warranty, but I would…
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
my husband has a Google pixel something and I have an iPhone 13 Pro Max. When his app last updated, it has much better features than mine which is up to date. We have two daughters and he’s able to swipe between cameras instead of going into the sidebar and selecting a camera. When he uses split screen he has all the…
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
Hi, My subscription auto-renewed today and I didn't want to renew. Although I cancelled it immediately, the current subscription is still valid until 10/23 2026. How can I cancel the subscription? Thanks
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