At Nanit, we are constantly seeking to improve the safety, security, and user experience of our apps so that you can continue to stay connected to your little ones. In support of this goal, on December 31st 2024, we plan to discontinue support for iOS 16, iPadOS 16, and Android 8 + 9. We understand that this may come as an…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
I don’t have the dashboard icon available in the app for some reason and just get ‘movement detected’ updates only
Does anyone know why when viewing the nanit on my iPad only 2/3 of the screen goes to nighttime mode and the other 1/3 still remains full brightness
Around 4 am in the morning, we were awoken by the bird sound that the Nanit pro has and no one turned it. It was turned on by itself. Is this something we should be concern of? How can we prevent it from happening again? So our baby doesn’t wake up became of it
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
Hi there, The part of the wall mounted Nanit stand that you use to adjust the head of the Nanit from looking up and down is now extremely loose that the camera will not hold at a 45 degree angle. It just flops down and in turn only shows me a wall when wall mounted.
We’ve just updated our apps and now are having issues with our sound - even after rebooting the camera and force closing our app. The sound is there but it’s incredibly faint and we can’t hear it so are concerned when we go to sleep we won’t hear our son. Is this a common problem with this app update? I haven’t had this…
Hi, I have added the camera to Google Home and it appears in Google Home but just sits on a screen showing connecting with a spinning wheel. I have tried the steps in your guide but have not had any success just the same spinning wheel. Please can you help? This is the reason I chose this camera. Thanks, Sam
Our daughter’s room has a sloped wall that comes out over her crib (imagine like it’s under a tent). Would the wall mount work if we mounted it on the sloped wall and angled the camera up? Does the wall mount allow you to angle the camera up or down?
Is anyone else experiencing disrupted sleep metrics from random flashing that happens? When we view the camera, it almost looks like a lightbulb or the flashlight is brightening then dimming, and it’s reporting it as motion detected. When we try this out when we’re in the room, there’s nothing discernible happening, so I…
when I went to bed last night my sound was working…. I woke up this morning and the sound wasn’t coming through my phone anymore and my daughter had been up for hours. I am so upset and frustrated. I feel like I can’t trust the app anymore and am wondering if I should now sleep with an additional monitor?? I am so afraid…
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