You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
A couple days ago I noticed that when I go to Picture in Picture mode, the sound would immediately disappear and the screen would freeze and stop updating after about 1 min. This is across 3 devices. I have tried to reboot the camera, reconnect to the network, decrease bandwidth, reinstalling the app on my devices,…
hello, I have a Nanit camera and am uploading the milestones in anticipation of my daughters first birthday. I didn’t set the camera up right away after she was born and am missing the one and two month milestones. I’m wondering if there’s any way to retroactively populate those milestones so I can have a complete set.…
You asked - we answered! Our team is excited to announce the launch of Nanit’s Split Screen feature (launching 7/13). We are the only smart baby monitor to have this feature available and it has been one of our top-requested features! 🤩 As you are exploring this new feature, we anticipate that you may have some questions.…
For the past few days, my nanit background audio will stop after exactly 1 minute when I either switch screens out of the app (not closing the app) or my phone locks. I am on ios and the latest software update. Please help as I don’t want to leave the app and screen on the entire night and burn my phone display.
My nanny uses our nanit app few hours a day with Viewer access. But I want to enable the access only for those few hours. Is it possible ? or is it manual at this time ?
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
hello, all of the sudden our insights (“baby woke up…, baby fell asleep at…”) are no longer showing up along with the rest of the info that was always shown in the Activity tab. Is there a reason for this or a way to fix it?
My Nanit Pro camera attached with a floor stand has no audio coming from it at all (microphone or nature sounds). I have tried rebooting, power cycling, reseting the camera; all to no avail. It is currently on Firmware 6.44.592 (same as our other camera which we access via the same app and works fine). Other than the sound…
I just unboxed my new Nanit Pro and the camera won’t turn on. Tried different outlets and also attaching directly to a different USB cable and it won’t turn on…completely dead.
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
It looks like you're new here. Sign in or register to get started.
