-
iOS 15 Support Update
At Nanit, we are constantly seeking to improve the safety, security, and user experience of our app so that you can continue to keep an eye on your little ones. In support of this goal, on December 31st 2023, we plan to discontinue support for iOS 15 and iPadOS 15. We understand that this may come as an inconvenience, but…
-
First time visiting our Camera & App Forum? Read our tips.
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
-
It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
-
Rotate video on Nanit iPad app
We love propping our iPad with the nanit app on when our baby is sleeping. When he is in his crib it doesn't really matter what the orientation is but when we put him in his travel crib, we often find the view makes the room look upside down. Is there any way to rotate the view?
-
Constant static noise from monitor
We have a nanit pro with floor stand. When the monitor is plugged in, it constantly plays a static sound from it's speaker, and has an something skin to a tic every second. I have tried disabling all sounds but it happens anytime the camera is enabled.
-
Team member access pending
Hi, I am setting up a Nanit Pro system, and there seems to be a bug in updating status of invites between the app and the invited team member’s account. I have so far: Sent an Admin member invite. The invited member has set up a Nanit account and pressed the accept invitation button in the email. The Nanit account online…
-
Baby moving symbol - different colour?
Would it be possible for the baby moving symbol to be on a different colour please? It just would be super handy to see at a glance if the baby is asleep or moving (so instead of the current green). Thanks!
-
Two Issues: Split Screen not working on iPad Mini & Nanit Camera will not rotate
Hi, Issue 1: I have an iPad Mini 6th Generation and split screen mode is not working for the Nanit app. My iOS version is the most recent (16.6) and my Nanit app version is the most recent (3.11.8 (622)). The split screen function appears and I can click it but I cannot add any cameras to the split screen view (which I can…
-
Nature sounds not working
This discussion was created from comments split from: No Audio.
-
Movement map is way off
Nanit Pro App version: 3.9.17 (545) Camera firmware version: 6.17.506 The movement map is way off, I've uploaded some screenshots of the clips, from several days. It's never generated a correct movement map.
-
Nanit scheduled maintenance on March 19, 2024
On Tuesday, March 19th between 3-4 am EST, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream during the maintenance window and receive notifications. Insights Milestones Plan members may briefly be unable to view Advanced Analytics dashboard tiles in the Nanit…
-
Night Light Not Working.
Hello. We bought a pro and installed the new firmware. Since unboxing and then updating today the nightlight will not turn on. We’ve unplugged the camera turned it off deleted the app and restarted our phones and it isn’t working, on both phones. Bit annoying. Thank you.
-
No audio
There is no sound from camera view in Nanit app (ie we can’t hear crying while app is open). Unplugged device. Reconnected to WiFi. Uninstalled app. Restarted phone. Nothing works.
-
Video Playback sped up!
HELP!!! All of my video playback plays at a fast forward speed with no audio. I can’t find any setting that may be causing this, nor can I find anything online to explain how I would fix this.
-
Nanit won’t load any videos after purchasing package
I purchased the I eight package and now nothing is loading. I want videos from yesterday to see something that happened and it’s not letting me
-
App being extremely slow - 2 cameras
I have 2 nanit cameras now and ever since I got the second, the app has been extremely slow. It just took 3 minutes to turn the light off and put the white noise on, by which time by baby was agitated. It’s little things like this that make a big difference. I have purchased 2 upgraded subscriptions also. nanit - please…
-
FEATURE REQUEST: Permanent Zoom
I use the Nanit Pro with the floor stand and it’s too high for the Snoo bassinet. 50% of the screen is not the baby and in order to see her I have to pinch zoom each time. It would be great to be able to permanently set a zoom in the settings that shows up on the split screen and regular views