You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
Recently every time I go to use the two-way microphone to talk to my daughter through the camera it says connection failed and to try again. We have unplugged the camera and power source and the issue continues. I have updated my app in the App Store so just very confused on why this feature no longer works.
The app has stopped tracking wake up times and ‘fell asleep’ times despite paying for the Memories Plan. I am so disappointed in Nanit, it has gotten so much worse since we started using it in 2023… I have 2 month old twins and will be switching to a different monitor due to constant issues with the Nanit app.
Hi there, We have 2 profiles for our 1 child. I'd like to delete one. I unpaired it from the camera but now cannot seem to delete it off my screen. Can you please help?
Hi, I am a returning customer who purchased nannit for my 2nd child. After setting up the camera, it says I need to purchase plans to activate camera. Can you explain why should i pay for this service and why do I need to reach out you in the first place for this kind of issue? I would like this issue to be resolved ASAP.
We have the Nanit floor stand. It was unplugged and someone stepped on the plug and cable/usb area broke. Is there anything we can do to repair it as it no longer plugs in or works? Thank you!
We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
we recently purchased a new Nanit as our old one stopped working. I have added the new camera, but need to delete the other one.
I have an Insights plan, I have high speed Starlink internet. The camera was on (obviously given that I have a sound notification). My baby sat up for the first time and I can’t view the video footage. Extremely disappointed in Nanit.
Hello, I’m experiencing an issue with my Nanit camera where the physical button appears to be stuck. Because of this, I’m unable to put the camera into pairing mode, and it never connects to Wi-Fi. I’ve tried basic troubleshooting steps, but the issue persists. Could you please advise on any additional troubleshooting…
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