You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
Hello, I need to find the MAC address for my nanit in order to connect it to my wifi network. Can someone privately message me to help me do this? Thanks!
hi there, After travelling with our Nanit I noticed that the usb cable has been pulled into the stand. How do we fix it?
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
my Nanit has the settings set to background audio but once I go out of the app, the sound stops. I have all the proper notifications turned on. This doesn’t happen on my husbands phone. Only on mine. I rebooted the camera, unplugged it and restarted it. And my app is up to date
my camera makes an awful noise 24/7 it sounds like white noise but more aggressive, I’ve deleted the app I’ve reinstalled the camera I’ve done all the troubleshooting steps and nothing works, the sound is constant but I can’t hear anything from the room itself, so my daughter cries and I can’t hear that just constant…
I just received my Nanit Pro and floor stand and it worked when I initially plugged it in. I moved it into the nursery and it will not turn on. I've tried 3 outlets in the room that are working for other devices so I know that is not the issue. I did plug the Nanit Pro into a charging device and it powered on, so the issue…
We just installed our Nanit yesterday and last night, the background audio stopped working while we were sleeping. It also stops when using the Dashboard in the app. How do we solve this? It is the most important feature for us - especially at night.
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
How can I purchase the insights sleep plan? It is advertised on the website, listed at $50/year, but I cannot find anywhere on the website or the app to purchase it. Everything goes to the more expensive Memories or Milestones plan. I purchased breathing wear but now I can’t use it.
So i tryed to get my nanit on a road trip. Got to the hotel tried connecting it to the Hotel Wi-Fi with no succes, made a hotspot from the phone with no succes, forced it to 2,4ghz, than to 5ghz, Gave up on having a monitor on that holiday, came back home with it connected to the stand home the same problem although it has…
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