You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
My Nanit Pro camera attached with a floor stand has no audio coming from it at all (microphone or nature sounds). I have tried rebooting, power cycling, reseting the camera; all to no avail. It is currently on Firmware 6.44.592 (same as our other camera which we access via the same app and works fine). Other than the sound…
Nanit is showing that my son's bed was attended to an hour and 15 minutes ago, when that is actually how long he has been asleep. Why is Nanit not showing that he is asleep?
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
Is anyone else having difficulty with the app recording accurately? From the beginning- Almost every night- we have a ridiculous amount of time being reported as “awake” when our baby isn’t even moving. I try to report the inaccuracies but it’s getting old fast. I have also had a few nights this month that reported “not…
can you please send me the MAC address for my banit
THe app shows the nature sounds are playing, but the camera is not playing any nature sounds or white noise. It's been almost a week. I've done all the troubleshooting, power cycling, uninstalling/reinstalling the app, restarting my phone, all together or as separate steps and nothing is working. My husband's phone is…
My camera has lost the one most basic and important feature of all baby monitors, the audio!. Audio cuts off after 1 minute. This just started yesterday. This is so annoying and there is no resolution to previous chats. Rebooted, uninstalled/reinstalled, unplugged camera, unplugged from outlet. Reset wifi connections. No…
I’m having the same issues with the system reporting no video history available. If I power cycle the camera it will record video history for a few days. Live video and alerts work without issue, even when out of town with my phone on cellular. This problem started around June when I upgraded the camera firmware. The…
Hi - I was auto-billed the other day for Insights for my child. I meant to cancel this as he is two and we no longer need it. Is it possible to get a refund on this?
please help. I’ve tried everything.
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