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Nanit scheduled maintenance on September 27, 2023
On Wednesday, September 27th between 10:30am-11:30am EDT, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream and access other Nanit features during the maintenance window. Your camera may briefly reconnect for a few seconds. To get the most up to date…
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First time visiting our Camera & App Forum? Read our tips.
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
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Flex Stand Dashboard not working
I’m trying to figure out why my Nanit dashboard is not working with my flex stand. It says it’s not available? But that doesn’t make sense. I should be allowed to see it. What’s the point of the flex stand if you can’t see the dashboard.
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Nanit microphone won't connect
The microphone on the app keeps saying failed connection, try to uninstall, disconnect from internet etc, reinstalled however no luck. I have an android. I saw posts about this from March, would have hoped that this issue would have been resolved by now. Appreciate any guidance because I don't know what to do.
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Alerts
can anyone tell me how to make the alerts work if my phone is locked . How do you get notified in the middle of the night if the bbay is crying?
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Sporadic disconnects
For some reason our camera is suddenly disconnecting from the internet now. We have had it for 3 years and never had issues until the past 3 days. But now it is only pairing and recording sporadically. It will be on for 5 minutes, disconnect for 20, back on for 10, back off. Almost like it’s losing power off and on. But…
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Delayed Notifications for Nanit
We have 2 Nanit Pros (have had 1 for 3 years) and just recently started having issues with delayed notifications for sound and movement. There is anywhere from a 5-15 minute delay in the event and the notification arriving on any of our devices. This issue exists across multiple iOS devices and both Nanit cameras. When I…
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Night vision not working correctly
This is happening to us as well. I’ve submitted a ticket but haven’t heard back yet. We’ve tried unplugging, resetting and enabling night mode. Still not working. We are running on iPhones iOS version 16.6 Nanit app version 3.11.7 (617) Please help!
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Camera clicking noise
My camera makes a clicking noise anytime anyone views it on the app and it wakes my baby up. I thought it was all nanits until i got one for my newborn and it doesn’t click at all ever. My first one seems defective. Is there a way to fix the clicking noise? It also seems to make it randomly. I’ve already restarted,…
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My audio stopped working recently
I have checked my settings and the sound is on. I have also unplugged and replugged the camera to the outlet. It doesn’t work in either mine or my husbands phone.
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Can’t connect to network
I am unable to connect our camera, I have another for my son that I tried wich worked fine so I know it’s not the power supply. No lights come one when pressing the wifi button. Reset button doesn’t seem to do anything either.
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How to bring back my usb cable on the wall mount
hello. My usb cable went inside my nanit camera wall mount/stand and can’t seem to find a way to bring it back out. I cannot plug my camera into it
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Insights activation
excepted to finally receive insight subscription started if we ever hear back from your customer service. 2 calls, 3 follow up emails, we still don’t have a response! :/
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NANIT’s Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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Flashing white light
Hi. Every night when I am rocking my baby to sleep the white light on top of the camera flashes multiple times. One night I counted over 10 x’s in less than 5 mins. I have done the updates. I have reset it. My wifi is strong. Is there a way to disable the flash light so that even if it’s resetting or searching it doesn’t…
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Rotate video on Nanit iPad app
We love propping our iPad with the nanit app on when our baby is sleeping. When he is in his crib it doesn't really matter what the orientation is but when we put him in his travel crib, we often find the view makes the room look upside down. Is there any way to rotate the view?
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Firmware broke cameras
Hello, there are quite a few posts of peoples sound broken after the update. Where is the hot fix to fix this? No more sound out of my oldest model but newest model works. Did all the power cycling already
