You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
Hello. I have the Nanit Pro. Have been using since February 2025. I realized today that the "Sleep Times" are way off, skewing the information. I have gone in multiple times to update the Sleep Times and it will not save. I have closed and reopened the app, as well as deleted and redownloaded. I am not sure how long this…
hi, I think the question is pretty straightforward. I’ve purchased a second camera for my child’s playroom and I wanted to know if I needed to purchase a second membership? I was not aware of the 2nd subscription requirement prior to purchasing my second camera.
my camera has fallen off of the flex stand many times and won’t securely attach to flex stand and now has fell on my baby I’m not happy at all considering the money spent on this baby monitor is there anyway to resolve this issue?
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
Our Nanit has been working fine but a couple days ago, the WiFi button just got stuck and it hasn’t been able to connect to our network. I’ve tried different wall mounts and multi stands also. A quick internet search shows that this is apparently a known issue. Can we try to resolve as soon as possible at we are unable to…
Hello, I need urgently the mac address for our NANIT PRO camera. I am trying to set up our my Nanit Pro however due to residential conditions the WiFi is through ask4 Wi-Fi of which I have an account with. Devices are added to the account via the devices Mac/ WiFi address. How do I find this for my Nanit?
hi there, about a month and a half ago my camera started making a permanent static noise and barely detects my son’s voice. It’s incredibly annoying to have the app on to listen for my son bc the static sounds hurt my ears.
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
we recently purchased a new Nanit as our old one stopped working. I have added the new camera, but need to delete the other one.
please help. I’ve tried everything.
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