-
📣 New Feature Launch: Picture in Picture (iOS/iPadOS) is here!
Multi-taskers and super scrollers, unite! Our team is super excited to announce the launch of one of our top requested features - Picture in Picture (PiP) for iOS and iPadOS devices on version 15 and above! It’s easier than ever to keep your eyes on your little one while doing ~literally everything else~ on your device…
-
First time visiting our Camera & App Forum? Read our tips.
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
-
Can I move the wall mount cord and cord cover?
We're moving houses in a few days. When I remove our wall mount and cord cover, will I be able to restick the cord cover to a wall in my new house? If not, can I buy another cord cover? Or do you have a recommendation on how to re-stick it to a new wall?
-
Nightlight hasn’t worked since the new update a few days ago.
Since the upstate a few days ago the nightlight has not turned on once, we’ve unplugged the camera turned it off deleted the app updated it restarted our phones, on both phones it hasn’t worked once since then. It’s very frustrating.
-
Feature request - gradually increase white noise volume
When changing the volume for the camera's white noise, the change is immediate. If the baby is asleep, the sudden change can wake the baby up. Can we have the app slowly increase (or decrease) the volume, when the user makes a change?
-
Delete extra baby profile
I would like to delete “baby”
-
The wifi camera button is stuck inside, please help!
Just installing the camera for the first time and the wifi camera button is stuck inside and the camera part is not really clicking with the Multistand. I am just installing now as my baby is due in 2 weeks. Please help how to repair. I bought it in USA but live in Switzlerland. Thank you
-
Month milestone missing from memory tab
Hi all! my LO turned 8 months today. I’ve been saving all the Nanit age announcement screenshots because I think they’re adorable. This morning I accidentally closed the pop up and now it’s not appearing in my memories tab! how do i get it to reappear? Is there a way to regenerate it? Or is there a template online that I…
-
Nanit Pro night light
Hello The night light on my Nanit Pro doesn’t seem to be working.
-
Missing Month Milestone Card
I'm just now realizing that the app didn't generate a 1 month milestone card. Is there any way to get that card? My baby is now 10 months old. I love the cards and would love to include them in his birthday celebration
-
Purchasing Nanit Insights Basic online/app (monthly billing)?
I was trying to purchase Nanit Insights Basic and the subscription plan states "$50/year or $5/month." However, when going forward with the payment details, it shows the billing frequency as annual. It does NOT offer an option to change it to monthly (the line item is grayed out). Looking at previous community posts, there…
-
Flashing white light
Hi. Every night when I am rocking my baby to sleep the white light on top of the camera flashes multiple times. One night I counted over 10 x’s in less than 5 mins. I have done the updates. I have reset it. My wifi is strong. Is there a way to disable the flash light so that even if it’s resetting or searching it doesn’t…
-
Video history and event history not working
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
-
Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
-
How do I shorten floor stand without physically cutting cable and doing a diy patch?
I need to get the camera closer to my baby's bassinet but can't seem to do this without cutting the cable to remove one of the tubes and then patching the cable again?
-
Night time mode
Does anyone know why when viewing the nanit on my iPad only 2/3 of the screen goes to nighttime mode and the other 1/3 still remains full brightness
-
Nanit pro motion notifications outside of motion area
Hi, I have a nanit pro and I keep getting notifications for movement outside of the set motion area. I have turned the motion alerts sensitivity down to less but I am still getting excess notifications. I have attached screenshots of the motion area and when our cat triggered a motion alert when walking past the cot…
