You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
We weren't aware when buying your expensive product that you guys would also be forcing us to pay for a subscription just to use the Nanit camera. All we want to do is use the camera as a baby monitor, but it literally won't let us finish setting up without buying a plan. Looking at the Nanit site, it says that you don't…
When I search online it says I should be able to adjust the bedtime and wake time of my baby on the app directly. I find the screenshot of the dashboard, but my dashboard doesn’t include the 3 dots on the top right as shown in the instructions. I have the Nanit Pro and the Insights plan. How can I do this?
I just got a new iPhone 17 pro. I transferred all of my old phone settings to the new phone but my background audio is no longer working with my Nanit pro camera. It will work temporarily but shuts off /times out after a minute or two when I go into another app or lock my phone. I have triple checked that the background…
how do I delete a profile that was created accidentally? we have 2 now for one child
Hi! Whenever I click on Activity History, the video and timeline no longer load for "Today." It used to display normally, but now the screen appears blank. To view today’s history specifically, I have to switch to the previous day and then back to today. It’s not a major inconvenience, but it does seem unusual, and I’m not…
Hi we just had a red alert and went back to check the footage and there was no footage saved in the app. This has been a common issue with our app not recording certain nights intermittently. There is no pattern to it some nights it records and shows activity and other nights it does not. This is extremely concerning given…
My Nanit Pro camera attached with a floor stand has no audio coming from it at all (microphone or nature sounds). I have tried rebooting, power cycling, reseting the camera; all to no avail. It is currently on Firmware 6.44.592 (same as our other camera which we access via the same app and works fine). Other than the sound…
I'm having SO many issues with my Nanit! The sound coming out of the Nanit sound machine is all of the sudden about 10% of what it originally was. It's hardly even noticeable anymore and it used to be a great feature that we used often while my son was sleeping. I have no idea how to fix it - I've rebooted, unplugged, and…
I need an option to turn off the Lost Connection motivation. It triggers so frequently and 99% of the time the camera is still connected anyway - so it’s a false notification! What’s worse is the notification goes to my watch and wakes me up. I want the noise and motion ones to wake me but not a false lost connection…
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
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