You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
We bought the nanit with floor stand for a small room. Very sleep deprived, but so far we haven't been able to figure out how to position the camera stand over the bassinet because the cable protector that covers the wire on the ground is too long; the plug we're using is under the bassinet so we only need 1" of cable…
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
Baby number 2 on the way, and hoping nanit delivers on their promise to make split screen viewing available this year. My question is if I can purchase just a camera without a package. I already have a floor stand, a multi stand, and the wall mount. There was a deal a few months ago available to current customers to buy…
My 11 month old is determined to rip the mounted camera off the wall we had it all set up with the covers but he decided he was fascinated with the covers and started ripping them all off the wall with his little fingers and got the cord loose. For now we've moved the bed further away from the wall (much to his…
We just installed the Nanit Pro with Floor Stand. Does anyone have tips to make the Crib Position stay permantently zoomed in? I keep setting it on the software on the Iphone app to have a tight shot of the crib taking up 90% of the image, but it just feeds us a live wide angle and zooms out for the crib and shows the crib…
all of a sudden for the past few days the nanit is constantly refreshing and reconnecting "getting video stream" on my iPad . we have put it on its own dedicated wifi band, ive reinstalled the app and reset the ipad. I don't know how to fix it.
I know you get a free year of insights with Nanit when you buy it which are now past (got the first camera 2 years ago). We have a new baby coming this year and if we buy a second camera do you get an additional year of insights added? I know I could set up a separate account to get it for sure but I want to be able to use…
We have the Nanit floor stand. It was unplugged and someone stepped on the plug and cable/usb area broke. Is there anything we can do to repair it as it no longer plugs in or works? Thank you!
I have 2 nanit cameras but only one is giving a sleep score. They are both set up the exact same way, one was purchased in 2022 and one was purchased in 2024. They have the same firmware versions and neither requires an update. How do I get both to show sleep scores? They are both on paid subscriptions (memories plan).
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