You can now reboot (also known as power cycle) your Nanit Baby Monitor directly from the App! Simply ensure you're connected to the same Wi-Fi network as your camera and initiate the reboot within the App’s Advanced Settings. This feature allows you to quickly resolve many common camera and app issues without needing to…
Check out our tips on how to get the most out of our forum. Welcome to the Nanit Help & Support Forum! You are in the right place to ask questions about the Nanit Camera & App. Looking for some guidance on getting started? Below are a few easy tips on how to get started in our Nanit Camera & App forum. Have a question?…
please help. I’ve tried everything.
On iPhone 17 Pro, Nanit background audio stops immediately when switching apps, even with screen unlocked. Background App Refresh is on and Low Power Mode is off. It seems to be a Nanit IOS issue!?
I just got a new iPhone 17 pro. I transferred all of my old phone settings to the new phone but my background audio is no longer working with my Nanit pro camera. It will work temporarily but shuts off /times out after a minute or two when I go into another app or lock my phone. I have triple checked that the background…
When I log into the web browser page (https://my.nanit.com/cameras-and-plans) to watch the kiddo I continually get logged out of my account within a few minutes, usually in less than 10. I don't have this same issue on the iOS app. Every time I am kicked out I have to re-authenticate, meaning re-enter the password and…
Waitin in the support team but are there any easy fixes to get rid of constant audio static?
For the past 4 days when I am using my app in background audio the audio cuts out. I also keep getting notifications that I am losing connection to the camera (these are not always happening together) but when I open the app the camera is fine. I'm just not able to have the audio consistently which is an issue during the…
I keep receiving temperature-out-of-range notifications. The stated temperature is correct, but the message is useless. I am happy with the actual (and reported) temperature. How do I adjust the temperature range setting so I don't get these unhelpful messages? Searching your HELP for temperature range setting or adjusment…
Hi there, I have a Nanit Pro with the Wall Mount but am missing the mount level and the screws/drywall anchors. I see that at one point I could purchase these replacement parts online but they are now sold out and I'm unable to find them anywhere. Is there somewhere I can purchase these so that I can mount my camera and…
Since the last couple days the video history and event history are not working. The live feed still works. What could be wrong?
Hi, The camera is recording sleep and awake time incorrectly. It should be switched.
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