Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit white noise will not turn off

in Camera + App 1 comment

my nanit started playing white noise very loudly today. The music note symbol that used to appear in the enlarged view is no longer showing up. I have restarted, unplugged, and fully reset my nanit camera, and it’s still playing the white noise. How do I turn this off?

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