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I opened a help ticket about this on Monday, but no word and now it’s Thursday. My camera loses my baby during the night. I’ll wake up and the app is on a loop between “measuring…”, “searching for…”, and “tap to restart monitoring”. Since it momentarily finds my baby, monitoring never stops long enough for me to get an…
After using our Nanit Pro with no issues for over six weeks, we are now suddenly getting consistent No Breathing false alarms. The first one was on 10/5/2024 at 2:28 AM. We then received two more — 10/5/2024 at 8:41 PM and again at 2:14 AM. All three times the baby has been breathing and sleeping deeply, and responds to…
i am losing sleep seeing that my Nanit is registering that my baby is moving while she isn’t because I assume that it interrupts her breathing monitor and won’t alert me accurately if she stops breathing. How do I fix this
Hi. I’ve had a second red alert this evening, thankfully baby is fine, but I didn’t get a notification come through on my phone. I get noise and temp notifications even when the app isn’t on so can you help me ensure I get the red alert notification please? I don’t have it on in the background but they come through fine…
I bought this camera because I thought it would red alert me to when the baby stopped breathing but I’ve woken up and checked my phone to see just a notification that the camera could not detect baby and asked if I took baby out of crib and stopped monitoring. Why wasn’t I notified?! I got this for peace of mind and was…
Is there a way to stop the very loud "monitoring stopped" chime on the Nanit Pro? It's woken up the baby several times when we are dream feeding him in the nursery. I'd say 7/10 times it will wake him up at night, and it's incredibly frustrating. We We've resorted to carrying him out of the room, manually stopping his…
I have the Nanit pro and it's been great since getting it in 2021, until now. Seems like with the latest Android app update on June 18, 2025, Nanit can no longer find my baby's sleep wear. I then try to find it manually and it only checks the circle for connection and keeps spinning in system. It doesn't matter how baby…
I am not receiving red alerts, but I am getting VERY frequent alerts that breathing wear motion cannot be detected. These followed immediately by a message that monitoring has been resumed. These alerts are happening anywhere as often as twice a minute. Additionally, the information displayed on the monitor seems to have…
When the breathing monitor is on, the “baby is moving” status will display instead of the breaths per minute when the baby isn’t moving at all. Is there something I can do to make sure the camera is capturing the breathing activity and motion more accurately? His breathing band is as tight as necessary, his bassinet is…
I have a Samsung Galaxy and cannot find the breathing monitoring controls under my son's settings in order to turn the camera chime off. Could you tell me where I can find them on an android/samsung galaxy?
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