Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check out our Nanit News forum to learn about all the latest product and feature launches, community News, and more!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Support
Find answers to your questions quickly and easily with the help of our comprehensive knowledge base.
Category List
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Learn and share how to set up your Nanit Sound and Light device. Find support and guidance for our app, customize your favorite night light and sound combinations, set routines, and more.11 discussions 17 comments Most recent: Machine emits constant electrical noise by smdono February 3
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Learn and share how to set up your camera with Wall Mount, Floor Stand, or Flex Stand. Find support and guidance for our app, customize your settings and more.972 discussions 7.2K comments Most recent: It is not showing when the baby fell asleep / wakes up by Magamenoni 7:06AM
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Support for topics related to red alerts, and how to best use and take advantage of Nanit's Breathing Wear features.
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Login to post in our connectivity forum and receive support for topics related to pairing your camera, improving your connection, and resolving frequent audio and video issues.
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Submit a TicketPopular Tags
- Expert Events 88
- No Audio 81
- Insights Subscription 78
- Insights/Sleep Data 69
- Camera Offline 57
- Feature Request 57
- Red Alert 53
- Camera Pairing/Onboarding/Reconnecting 49
- Camera Hardware 49
- Nanit App 48
- Alerts/Notifications 42
- White Noise & Nature Sounds 40
- New Features and Products 33
- Live Stream/Feed 33
- Camera IR Lights/Night Mode 33
- Breathing Motion Monitoring 27
- Frequent Disconnection 24
- App Feature 22
- Presale 21
- Temperature/Humidity 21
- Video History 20
- Night Light 19
- Background Audio 18
- Breathing Wear 17
- Audio Quality 17