Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check our Update Release Notes to know all the latest features that are available on the Nanit app!
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt
(6/13 @ 7PM EDT)
Support
Category List
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Expand for more options.Learn and share how to set up your Nanit Sound and Light device. Find support and guidance for our app, customize your favorite night light and sound combinations, set routines, and more.
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Expand for more options.Learn and share how to set up your camera with Wall Mount, Floor Stand, or Flex Stand. Find support and guidance for our app, customize your settings and more.
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Expand for more options.Support for topics related to red alerts, and how to best use and take advantage of Nanit's Breathing Wear features.
113 discussions
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Most recent: What to do in the case of a red alert? by NanitJessica
June 8
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Expand for more options.Login to post in our connectivity forum and receive support for topics related to pairing your camera, improving your connection, and resolving frequent audio and video issues.
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Submit a TicketPopular Tags
- Expert Events 58
- Insights/Sleep Data 57
- Feature Request 41
- No Audio 41
- Insights Subscription 40
- Camera Pairing/Onboarding/Reconnecting 39
- Red Alert 37
- Camera Hardware 36
- Camera Offline 32
- Nanit App 30
- Alerts/Notifications 30
- White Noise & Nature Sounds 27
- Live Stream/Feed 23
- Camera IR Lights/Night Mode 23
- App Feature 20
- Frequent Disconnection 19
- Update Release Notes 16
- Temperature/Humidity 16
- Breathing Motion Monitoring 15
- Video History 13
- Breathing Wear 13
- Presale 13
- Background Audio 11
- Night Light 10
- Audio Quality 9