Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question. Don't forget to check out our Nanit News forum to learn about all the latest product and feature launches, community News, and more!
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday-Friday).
Support
Category List
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Learn and share how to set up your Nanit Sound and Light device. Find support and guidance for our app, customize your favorite night light and sound combinations, set routines, and more.
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Learn and share how to set up your camera with Wall Mount, Floor Stand, or Flex Stand. Find support and guidance for our app, customize your settings and more.
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Support for topics related to red alerts, and how to best use and take advantage of Nanit's Breathing Wear features.
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Login to post in our connectivity forum and receive support for topics related to pairing your camera, improving your connection, and resolving frequent audio and video issues.
Need More Help?
Submit a TicketPopular Tags
- Expert Events 74
- Insights/Sleep Data 63
- Feature Request 61
- No Audio 61
- Insights Subscription 58
- Red Alert 52
- Camera Pairing/Onboarding/Reconnecting 49
- Camera Offline 48
- Camera Hardware 44
- Alerts/Notifications 40
- Nanit App 40
- White Noise & Nature Sounds 37
- Live Stream/Feed 31
- New Features and Products 28
- Camera IR Lights/Night Mode 28
- Breathing Motion Monitoring 24
- Frequent Disconnection 23
- App Feature 22
- Video History 20
- Temperature/Humidity 20
- Presale 19
- Night Light 17
- Breathing Wear 17
- Background Audio 14
- Motion Detection 12
Upcoming Events
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Ask a Pediatrician Anything with Dr. Liza
Ask a pediatrician anything! From preparing for baby, questions to ask when selecting your pediatrician, nutritional guidance & introducing solids, teething, gassy baby tips, milestones & more! Nanit Lab's Dr. Liza Natale is here to help! About Dr. Liza Natale Liza Natale is an NYC-based general pediatrician who has cared…
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FREE movement class: The Sculpt Society 20min Sculpt class, no equipment required
It’s a busy time of year for parents! Pro parent Megan Roup is here to host an exclusive sweat sesh for the Nanit Community. This class will be a 20 minute no equipment sculpt class with an opportunity for Q&A with Megan after the class. Attend the session and you'll be entered to win a surprise giveaway, to be announced…
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AMA: Optimizing Sleep in the New Year
Ask Nanit Lab's Dr. Natalie Barnett Anything about sleep! For many of us, our routines got out of whack over the holidays. Dr. Natalie is here to help! We invite you to share your Nanit Data so Natalie can provide recommendations and help you go into 2024 feeling confident about your baby's sleep! About Dr. Natalie Dr.…