Hi, I am trying to set up my Nanit Sound and Light machine, but after I registered for an account and confirmed my email address, it asked me to set up 2FA. I went ahead and put in my phone number, but it just gets stuck on the next screen saying they texted me a code. I haven't gotten a code. I have double and…
As stated, sound+light machine is failing to update firmware. Currently using version 1.2.7. Device is plugged in and connected to wifi, confirmed with lights on the bottom of the machine.
Unable to connect brand new sound and light to wifi. Password is correct and I have tried everything the app and help guides say but it won't connect!
I just got a firmware update, version 1.3.1. Is there a changelog somewhere to see what’s new and/or been fixed?
Every day, our Nanit Sound + Light shuts off in the middle of my daughter's nap or bedtime sleep and disconnects from wi-fi. We are able to re-pair it eventually by turning the device on and off, but it is extremely frustrating and we should not have to do this each time we use it. We have checked that the firmware is up…
why is my camera so blurry and picture not clear? also the night light does not turn on when I click the button
Hey everyone, I have noticed that every night at 10 PM my daughter’s machine completely cuts out the light, and drops the sound very low. It happens every single night at the same time, and I don’t understand why it’s happening. At first I thought that it was maybe a setting in the app, but I can’t find anything in the app…
Ever since the new update, I've noticed that at least once an hour there is a disturbance to the sound machine. It either makes a loud pitched beep (almost like a fire alarm) or it cuts out and comes back on a few seconds later. I've tried switching sounds, turning it on and off, deleting and reloading the app on my…
When using the Sound&Light app, I am able to control the machine, which can power it on and off with the light on, but there are no sounds available. Whenever I try to choose the sounds, the message 'The soundtrack is downloading and will be available soon' always appears. Resetting the machine or deleting the app and…
This morning my sound and light machine cut out as I was putting baby back in the bassinet. I went to plug it in since I figured it'd need charging soon. It just flashed the word APP on the clock display and I unplugged it to take a better look and almost burned myself on the charger it had gotten so hot. It will not…
It looks like you're new here. Sign in or register to get started.
This interactive workshop will help parents build healthy sleep habits from day one. Attendees will receive a Newborn Sleep Action Plan to fill out, and walk away with personalized, actionable steps for better sleep. This event is part of our March 2025 Parenthood Unfiltered series, with expert-led webinars covering…
Designed as a hands-on workshop, this session will cover common sleep challenges in infancy, such as disruptions (aka regressions), nap transitions, and nighttime wake-ups. Attendees will get an Infant Sleep Action Plan and expert advice tailored to their baby’s sleep journey. This event is part of our March 2025…
In this interactive session, parents will learn how to continue to foster healthy sleep habits, manage bedtime resistance, and encourage independence. Attendees will leave with a Toddler Sleep Action Plan and clear strategies to implement right away. This event is part of our March 2025 Parenthood Unfiltered series, with…
