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Insights Issue
I have two issues that’s not being resolved through the web form. when I purchased the nanit back in November of 2021, it came with a year free of insights. I read that if you enable it right away that you cannot go back. So I waited until yesterday to activate the 1 year free insights. Upon activation, it shows that it’s…
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How to "gift" Insights subscription to new parents?
We have some friends expecting their first child and they have expressed interest in Nanit. We would like to gift them a camera, stand, and a year of Insights. Are the gift cards on the online store able to be used for Insights purchases?
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Insights expiration warnings even though on auto-renew.
Just reporting a quality-of-life issue for the iOS app. My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew. Sure enough, without us taking any action we received a billing email on…