We replaced our camera with the new pro, our old camera account had been upgraded to insights premium, why does the new camera not have the same insights? It’s the same account. We are not using both cameras.
Hi @Jackie26 - it looks like you set your new Nanit Pro camera as "New" rather than replacing the Nanit Plus camera with the Pro - this resulted in the Pro camera not taking over the Plus camera and thus the Insights plan that you purchased.
To get your Insights subscription properly transferred over to your new Pro camera, you can detach the Nanit Pro and repair it, replacing the Nanit Plus, using these following instructions.
To detach the Nanit Pro:
To re-pair the Nanit Pro as a replacement of the Nanit Plus:
Let us know if you run into any issues or have further questions!