Insight Subscription Before Baby Turned One

ivftwinmom
ivftwinmom Member
edited June 27 in Camera & App

Has anyone been able to fix this problem? My babies are 9 months old. We set up our nursery and Nanits last June just to be prepared because you never actually know when twins are going to come and I wanted to feel prepared. I guess we didn’t realize that just by setting up the cameras, our free year automatically starts even if we aren’t using the cameras. They were pretty much off those 3 months until our babies were born in September. But only one cameras Insight has ended. Has anyone had any luck fixing this?

Comments

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hi @ivftwinmom,

    Thanks for posting on the community. I've created a ticket for you so the support team can help you out with your Nanit Insights subscription further. You should hear back from them via email after they review your ticket.