Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
How to "gift" Insights subscription to new parents?
We have some friends expecting their first child and they have expressed interest in Nanit. We would like to gift them a camera, stand, and a year of Insights. Are the gift cards on the online store able to be used for Insights purchases?