Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Other users without a subsciption

edited September 2022 in Camera + App 1 comment

Once the Insights subscription ends, if we do not renew, how many other people can we grant access to view the live feed? It says with insights basics you get 2 users. Is this 2 users in addition to the owner? Without the subscription, how many users in addition to the owner can access live feed and is it possible

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