Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights expiration warnings even though on auto-renew.

edited April 2022 in Camera + App 5 comments

Just reporting a quality-of-life issue for the iOS app.

My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew.

Sure enough, without us taking any action we received a billing email on the 12th showing we had been renewed for another year as expected.

Join the conversation!

Sign In

To view full details, sign in.


Don't have an account? Click here to get started!