Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).
Details and RSVP information here
-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt (6/13 @ 7PM EDT)
Insights expiration warnings even though on auto-renew.
Just reporting a quality-of-life issue for the iOS app.
My wife and I were getting multiple "You need to renew before April 12th to avoid losing your data, videos, clips, etc." type messages. This seemed unnecessary as our account is on auto-renew.
Sure enough, without us taking any action we received a billing email on the 12th showing we had been renewed for another year as expected.