Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit setup
I setup my camera (I bought the Nanit pro) as a Nanit basic so that I could use it for naps (my baby is only 8 weeks and not ready to transition to the crib overnight therefore I do not need to activate my 1 year free subscription at this time) but I was wondering how I would set the