Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Anual Insights subscription issues

edited July 2023 in Camera + App 2 comments


Just realised that you dont get any Insights with Nanit Insights premium.

This is very misleading as you actually dont provide any inisghts with premium plan. 

Also, since I was forced to pay for Annual Premium subscription (there was no option to subscribe monthly) what happens if I require to upgrade to Ultimate and or cancel subscription altogether? The order was placed within less than 1 week surely distance selling regulations would regulate this and I should have the right to cancel if the services are

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