Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Insights premium

edited June 2023 in Camera + App 1 comment

I have an insights premium subscription through Sept 28, 2023 and my app shows insights basic and won’t allow me to access any of the premium functionalities. I’ve already logged out and unplugged the camera several times.

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