Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Sleep Status Not Available for Viewer Access?
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing