Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Activating Insights Plan
i purchased the insights plan through the online shop and there is no option in the app / website to activate it using the activation code provided after purchase. I’ve seen posts in the past with this question and hoped it would have been resolved by now. Please assist.