Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Insights Plan - how to activate
I bought the insights plan from the online store, but I can't find any way to use the activation code that came with it in the app or on the website. They process the money and payment quickly but the servie and delivery is lacking. We get a lot of emails on the activate and payment confirmation. How do we