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Unable to edit dashboard
I’m trying to update the “went to bed” time and do not see the three dots on the upper right corner. Why am I able to update some nights and not others (some nights have the three dots in the corner and others do not)?
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Not recording correct bedtime
This is my millionth issue with this product and I've only had it for 4 months. It has recorded the bed time incorrectly for the last three nights. I want a complete replacement camera at this point. I spend more time trying to deal with issues that come up with this thing than I've had it actually be of use to me. I'm on…
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Time off by 8 hrs
The time in my activity tab and dashboard are very wrong. It was off by 3 hrs ..now it's 8 hrs off. The time zone is correct. We have turned it off and on to reset it. Also unplugged it and logged out and back in. It still is very wrong. And it is only 3 months old. How can we fix this??
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Not receiving sleep dashboard info
Hi, I’m not getting any reports for how much our baby is sleeping ect. It worked the first day but since then it hasn’t. Only when ‘motion is defected’ do you know how I can start to get sleep insights? Camera model (Nanit Pro) - Mobile device: apple v12
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Question/comment re: falling asleep tracker
My Nanit Pro is consistently noting the event "baby fell asleep" when he's still awake but on his way to sleep. This happens for naps when I notice he's still moving around slightly or in the middle of the night where he's woken up and is trying to soothe himself back to sleep. I know in the grand scheme of things it's not…
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How to get my insights and events working again?
One year was up and I renewed subscription a day after it had ended. I paid for a new subscription starting today and my events are not updating. For example it would Say what time the baby went to bed or for how long she napped etc. however today its Just saying good morning mom or good evening mom. Help!!
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Insights for Wall Mount
We have our Nanit mounted to the wall with a wall mount but I just bought the Nanit Insight package that is $119 and I can't look at dashboards because it says I have my camera on a flex stand. Does anyone know how to fix this? I bought the Insight package so I would have all the benefits and it's frustrating I can't get…
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10 week old's active sleep marked as "Baby woke up"
My baby is currently 10 weeks old. At this age, they have two different stages of sleep and one of them being active sleep. He was in bed for 12 hours and 2 minutes, and data says he's only been asleep for 7 hours and 42 minutes. How can that be? I looked at the activity, and most of the videos, if not all, are incorrect.…
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“Not enough data” Message
Hello! Has anyone been able to resolve the “Not enough data” issue? If so please share. Thank you!
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Anyone experience Nanit recording awake time while their children are actually asleep?
Hello, My 11wo had her first night in the crib last night and she did great, or so I think. Nanit recorded quite a bit of awake time which I felt she was asleep but appeared to be in an active state. She seems extra sleepy today which is making me question if she had a restful night. I’m curious if others have experienced…
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Question about Insights
Hello - I have two cameras for my two daughters: Bonnie, older daughter, and Rowen, younger daughter. In December of 2021 we bought Insights for Bonnie. Prior to buying Insights, I am fairly certain we have some basic features like when she fell asleep, how long she was asleep, etc, as well as some dashboard features that…
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Nanit not tracking daytime sleep
I have a Nanit pro. I use my iPhone to connect to it. I haven’t had a problem until yesterday when I put darker sheets in the crib. Now it doesn’t track when he naps and it did. It will say I’ve been sleeping for such a time it then not display it in the dashboard section.
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Insights and sound
Nanit insights are not correct. It’s not recognizing when son falls asleep at night and assumes he’s been put to bed asleep. This doesn’t happen during nap time when it detects his falling asleep. I am also not receiving sound notifications at night, and have no problem during nap time
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Replaced camera and insights disappeared
Good afternoon, I’ve tried contacting support several times this week but no response. I replaced my Nanit plus camera with a Nanit pro a few days ago and have since no had any insights. I am subscribed to premium insights and it clearly states that in my settings… ive Tried all the recommendations, crib position, unplug,…