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Night summary with wrong videos for the events
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
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Nanit Tracking Night Sleep as a Nap
Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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My dashboard, sleep insights etc are not working.
For the last 2-3 days I have not been able to track the length of my son’s naps or overnight sleep because the app isn’t showing time elapsed at all. My dashboard with sleep insights is constantly loading but never finishes. I can see and head camera footage just fine. I’m very annoyed. What’s happening? I checked and…
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My night and day even keep showing No events since May 30.
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
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Nanit Beyond the Crib
Hello! My son is turning three in November, and we've been using and loving our Nanit Pro since Day 1. As we prepare to transition him to a bed, I have a few questions. What type of bed is recommended for toddlers (e.g., toddler bed, twin bed with rails, mattress on the floor, etc.)? Can I continue to use my Nanit Pro for…
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Not recording activity
the camera stopped recording activities such as baby’s sleep and day naps. Says the baby is away while she is sleeping. This has been happening for a few days now. We reset the camera but it didn’t fix anything.
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Night Summary - not enough data
I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
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Nanit Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Premature/ Correct age features
Hi all, our little one was born just shy if 2 months (8 weeks) early, the insights and suggestions the app gives all seem to be for his age from date if birth. Are there any plans jn future to add a corrected age feature?
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Nanit not registering sleep
Everything was working perfectly until 2 nights ago when nanit stopped recognizing when baby was asleep. App only registered the sleep after his wake up at 4. The only thing that has changed is the sheets and a different color nanit sleep sack. It’s frustrating to pay so much for a camera to get the insights yet it not…
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Alerts or notifications for babies rolling over?
Does the Nanit Pro offer alerts or notifications for when the baby rolls over? I'm less concerned about capturing Milestones, and more concerned here with sleep safety. For example, if a 5 month old rolls over (i.e. back to tummy) during sleep, does Nanit offer the option to receive an alert or notification?
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Camera has never given activity / insights
My camera for one day did the “mum picked baby up at this time” or when they fell asleep. It’s never done it before. It was so extremely useful and I would love to use the feature as it would tell me when I’m putting him down , how his nights are going etc. My crib is positioned perfectly with the gap on the left hand side…
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?