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Activity and Dashboard not showing
Yesterday, all my features stopped working. I can no longer see my daughter's activity, dashboard etc. I can only see the live camera, however when my husband logs in, he still has full access to everything and the app is working as normal. I tried logging out and logging back in, made sure all the updates were completed…
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Alerts or notifications for babies rolling over?
Does the Nanit Pro offer alerts or notifications for when the baby rolls over? I'm less concerned about capturing Milestones, and more concerned here with sleep safety. For example, if a 5 month old rolls over (i.e. back to tummy) during sleep, does Nanit offer the option to receive an alert or notification?
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Falling asleep on his own
I have a 19 month old, and we are in the transition of no more rocking to sleep. We follow the same routine every night, we do a little 10 to 15 min snuggle and I place him in the crib. He freaks out if I leave the room so I end up laying on the floor next to his crib for comfort. The only downfall to this is that it's…
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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Nanit Time Error, Time Issue, Time Stamp Wrong
We have a really frustrating issue where Nanit’s time stamps are very incorrect, which causes us to not be able to accurate track how long our baby has been asleep, or what are the real times of sleep/wake ups. Thus all our sleep diagnostics are off too. For example, in this photo, it says “my bed was attended 4hrs and 21…
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Nanit not showing how long my child has been asleep
Nanit is showing that my son's bed was attended to an hour and 15 minutes ago, when that is actually how long he has been asleep. Why is Nanit not showing that he is asleep?
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5 month old doesn’t self soothe no matter what I try
my 5 month old before his 4 month regression was sleeping 5-6 hour stretches at night. He would then wake up have a bit to eat and go back to sleep smother 3 hours. Since his 4 month sleep regression, no matter if i move the feed to the beginning of his bedtime routine or other advice, he wakes up every 2 hours still. He’s…
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My night and day even keep showing No events since May 30.
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
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Insights not working
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Night summary with wrong videos for the events
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Why is my saved insight memory at a faster speed and with no sound?
In the activity center it's nice normal speed, but the insight memory is at 1.5 speed and with no sound rendering it useless. Is there any setting I need to change in the app? How can I save the normal speed version?
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Tracking Night Sleep as Nap??
my Nanit is tracking night sleep as a nap when baby is out of crib for 15-20 minutes at night for a bottle. How can I fix this? It should still be counting as nighttime sleep
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Nanit Tracking Night Sleep as a Nap
Our Nanit has been tracking night time sleep as a nap. He usually wakes up between 4-5 to have a bottle then goes back to sleep. Put him back to sleep around 5 AM this morning and he woke up at 9. The Nanit counted it as a 4 hour nap. My “out of bed” time is set 8 am - 10 am. This is the 3 or 4th time this has happened and…