Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Question/comment re: falling asleep tracker
My Nanit Pro is consistently noting the event "baby fell asleep" when he's still awake but on his way to sleep. This happens for naps when I notice he's still moving around slightly or in the middle of the night where he's woken up and is trying to soothe himself back to sleep. I know in the grand scheme of