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Question about Insights
Hello - I have two cameras for my two daughters: Bonnie, older daughter, and Rowen, younger daughter. In December of 2021 we bought Insights for Bonnie. Prior to buying Insights, I am fairly certain we have some basic features like when she fell asleep, how long she was asleep, etc, as well as some dashboard features that…
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Nanit not tracking daytime sleep
I have a Nanit pro. I use my iPhone to connect to it. I haven’t had a problem until yesterday when I put darker sheets in the crib. Now it doesn’t track when he naps and it did. It will say I’ve been sleeping for such a time it then not display it in the dashboard section.
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Insights and sound
Nanit insights are not correct. It’s not recognizing when son falls asleep at night and assumes he’s been put to bed asleep. This doesn’t happen during nap time when it detects his falling asleep. I am also not receiving sound notifications at night, and have no problem during nap time
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Active sleep
My nanit always records active sleep as my baby waking up. Her eyes are still closed and she’s just transitioning between sleep cycles. Is there a way to account for that?
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Replaced camera and insights disappeared
Good afternoon, I’ve tried contacting support several times this week but no response. I replaced my Nanit plus camera with a Nanit pro a few days ago and have since no had any insights. I am subscribed to premium insights and it clearly states that in my settings… ive Tried all the recommendations, crib position, unplug,…
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Nanit summary incorrect
has anyone experienced incorrect data? Baby now sleeps on their stomach and I’m noticing the Nanit says they are “waking up” or when it’s morning we are removing them from the crib while sleeping, which is all incorrect. Advice or help?
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How do I fix this?
how do I fix this?
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Nanit Insights Not Working
I’ve made sure to update the hardware of my Nanit Pro, however I’m not receiving Nanit Insights like I’m supposed to be for free with purchase of Nanit Pro. My baby sleeps more than 5 hours in bed, yet the only insights I receive are the time he went to bed, the time he woke up, and how many visits were made. I have…
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Night Summary - not enough data
I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
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No movement map
Stopped working. No longer getting this week! Logged off app and back in- no change. Please help!
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Error when trying to look at our night recap
When trying look at our night recap we are getting this?
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Insights always WRONG!
Hello! I continue to have wrong info from the Nanit and I’m paying for the premium membership. Why?!?! I have reset, I have emailed and follows up on multiple support tickets and getting frustrated with the lack of response. Wrong data includes: 1st - says that my son has slept 14 minutes the full night 🙃 when he obviously…
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Nanit no longer finding baby in crib
Everything was fine until they forced the firmware update on us and now the Nanit is no longer finding a baby in the crib. It detects movement but that's it. No more sleep data, no more how long he's been sleeping for. Just motion detected and that is it I tried resetting, unplugging but nothing works. For 400$ and a 100$…
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Insights issue with Nanit Plus
Why did insights work for 3 days with the Travel stand and now it’s coming back to not working again? My subscription appears to be active but is not working. below an example of when it was working:
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Nanit insights not documenting correctly
I have readjusted my crib. Have reset the Nanit and it is still giving me insights that are incorrect. Baby is OBVIOUSLY not asleep and it says he’s been helped to sleep. Baby is OBVIOUSLY AWAKE and it says he’s still asleep. How can I fix this? Ongoing for 5 days now!