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Flex Stand Dashboard not working
I’m trying to figure out why my Nanit dashboard is not working with my flex stand. It says it’s not available? But that doesn’t make sense. I should be allowed to see it. What’s the point of the flex stand if you can’t see the dashboard.
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No daily summary
Hello, I have an issue with my Nanit Pro camera, a few days ago I noticed that I don’t have any summary in my Dashboard tab. The message there is: “Not enough data to show night/day summary”. But the breathing feature is working and everything else. I have the latest version for the app and the camera firmware. What…
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Nanit suddenly counting night hours as daytime sleep
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to fix this. Appreciate any insight.
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Advanced Sleep Analytics Not Working
I changed my daughters bedtime on the nanit app from 7-9 to 6-8, and i lost all the advanced sleep analytics from the day i changed it onward, does anyone know why? Thanks!
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Stops giving us Insights - have wall mount
I have a wall mount and after updating the app recently, it has stopping giving us insights. It is giving me a message about a “flex stand” but I do not have one, never have. Have been using the same camera and wall mount for 5 years. Is there a bug with the most recent app update??
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Not tracking day time sleep
Good day, Recently my Nanit Pro has not been tracking day time sleep anymore, it is tracking night time sleep and then at nap times it wil say 'fell asleep 13 hours ago'. The daytime nap also does not appear on the dashboard… Is there something I can do to rectify this, please help as this is really frustrating. Many thanks
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Unable to edit dashboard
I’m trying to update the “went to bed” time and do not see the three dots on the upper right corner. Why am I able to update some nights and not others (some nights have the three dots in the corner and others do not)?
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2 days of video history - activation point
Hi there At what point does the 2 days of video history unlock ? Eg if I subscribe at 8am today do I get to see 2 days of video history from 48h ago? Or do I just get to see 2 days of video history from 8am today onwards? The advertising prompting me to sign up tells me I can unlock 2 days of prior video history when I…
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Not recording correct bedtime
This is my millionth issue with this product and I've only had it for 4 months. It has recorded the bed time incorrectly for the last three nights. I want a complete replacement camera at this point. I spend more time trying to deal with issues that come up with this thing than I've had it actually be of use to me. I'm on…
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Time off by 8 hrs
The time in my activity tab and dashboard are very wrong. It was off by 3 hrs ..now it's 8 hrs off. The time zone is correct. We have turned it off and on to reset it. Also unplugged it and logged out and back in. It still is very wrong. And it is only 3 months old. How can we fix this??
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Not receiving sleep dashboard info
Hi, I’m not getting any reports for how much our baby is sleeping ect. It worked the first day but since then it hasn’t. Only when ‘motion is defected’ do you know how I can start to get sleep insights? Camera model (Nanit Pro) - Mobile device: apple v12
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Question/comment re: falling asleep tracker
My Nanit Pro is consistently noting the event "baby fell asleep" when he's still awake but on his way to sleep. This happens for naps when I notice he's still moving around slightly or in the middle of the night where he's woken up and is trying to soothe himself back to sleep. I know in the grand scheme of things it's not…
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How to get my insights and events working again?
One year was up and I renewed subscription a day after it had ended. I paid for a new subscription starting today and my events are not updating. For example it would Say what time the baby went to bed or for how long she napped etc. however today its Just saying good morning mom or good evening mom. Help!!
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Insights for Wall Mount
We have our Nanit mounted to the wall with a wall mount but I just bought the Nanit Insight package that is $119 and I can't look at dashboards because it says I have my camera on a flex stand. Does anyone know how to fix this? I bought the Insight package so I would have all the benefits and it's frustrating I can't get…