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How do I fix this?
how do I fix this?
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Nanit Insights Not Working
I’ve made sure to update the hardware of my Nanit Pro, however I’m not receiving Nanit Insights like I’m supposed to be for free with purchase of Nanit Pro. My baby sleeps more than 5 hours in bed, yet the only insights I receive are the time he went to bed, the time he woke up, and how many visits were made. I have…
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Night Summary - not enough data
I recently did a camera update and ever since, the night summary shows an error of “not enough data to show night summary.” It seems the last week or so it is giving me this error?
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No movement map
Stopped working. No longer getting this week! Logged off app and back in- no change. Please help!
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Error when trying to look at our night recap
When trying look at our night recap we are getting this?
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Insights always WRONG!
Hello! I continue to have wrong info from the Nanit and I’m paying for the premium membership. Why?!?! I have reset, I have emailed and follows up on multiple support tickets and getting frustrated with the lack of response. Wrong data includes: 1st - says that my son has slept 14 minutes the full night 🙃 when he obviously…
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Nanit no longer finding baby in crib
Everything was fine until they forced the firmware update on us and now the Nanit is no longer finding a baby in the crib. It detects movement but that's it. No more sleep data, no more how long he's been sleeping for. Just motion detected and that is it I tried resetting, unplugging but nothing works. For 400$ and a 100$…
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Insights issue with Nanit Plus
Why did insights work for 3 days with the Travel stand and now it’s coming back to not working again? My subscription appears to be active but is not working. below an example of when it was working:
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Nanit insights not documenting correctly
I have readjusted my crib. Have reset the Nanit and it is still giving me insights that are incorrect. Baby is OBVIOUSLY not asleep and it says he’s been helped to sleep. Baby is OBVIOUSLY AWAKE and it says he’s still asleep. How can I fix this? Ongoing for 5 days now!
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does anyone else’s Nanit have everything incorrect??
We just set our Nanit up on Sunday. Sunday night it worked fine and we saw the insights in the morning. Monday night it said not enough data to show insights and then randomly said my baby only slept for 2 minutes despite having slept 10+ hours overnight. The “events” tab often misses when we take him in and out of the…
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Camera issues
My baby is having long stretches of sleep and it says ”Away” on the dashboard. Confused why this keeps happening. I’ve adjusted everything
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Switching up stands
I’ve set up my camera using my multi stand because currently my baby is sleeping in a crib in my room and not the nursery. I also have a wall mount set up in the nursery. I’ve read that the multi stand won’t provide insights, which is something I find unbelievable (given the specifications on how insights works, need to be…
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Can anyone tell me what's going on with these analytics?
We've been using the Nanit since our son was about 6.5 months, and he's 14.5 months now. We've never had any issues with connectivity or anything. Recently I've noticed more and more incorrect reporting of sleep analytics - especially Nanit marking him as 'asleep' when he is clearly awake. That, I can deal with. But this…
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Disappointed customer
I am here to express how truly disappointed I am in the Nanit camera. I found out this week that we have lost our insights and can no longer look back into our child’s night without paying a monthly fee. What now differentiates the nanit from the $30 camera that I bought from Amazon? In my opinion the Nanit is an…
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Inaccurate Night Summary
Hello - I’m having issues where the beginning of night sleep is being counted in the day summary as a nap. I tried to edit the night summary but it states not enough data and doesn’t give me the option to edit. It’s odd that it’s putting that in the day summary when it’s during hours I’ve selected to be part of the night…