If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Question about Insights
Hello -
I have two cameras for my two daughters: Bonnie, older daughter, and Rowen, younger daughter. In December of 2021 we bought Insights for Bonnie. Prior to buying Insights, I am fairly certain we have some basic features like when she fell asleep, how long she was asleep, etc, as well as some dashboard features that went three days back. I