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Premature/ Correct age features
Hi all, our little one was born just shy if 2 months (8 weeks) early, the insights and suggestions the app gives all seem to be for his age from date if birth. Are there any plans jn future to add a corrected age feature?
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Nanit not registering sleep
Everything was working perfectly until 2 nights ago when nanit stopped recognizing when baby was asleep. App only registered the sleep after his wake up at 4. The only thing that has changed is the sheets and a different color nanit sleep sack. It’s frustrating to pay so much for a camera to get the insights yet it not…
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Camera has never given activity / insights
My camera for one day did the “mum picked baby up at this time” or when they fell asleep. It’s never done it before. It was so extremely useful and I would love to use the feature as it would tell me when I’m putting him down , how his nights are going etc. My crib is positioned perfectly with the gap on the left hand side…
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Insights Plan - how to activate
I bought the insights plan from the online store, but I can't find any way to use the activation code that came with it in the app or on the website. They process the money and payment quickly but the servie and delivery is lacking. We get a lot of emails on the activate and payment confirmation. How do we start using ?…
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Help! Nanit insights faulty. Not reading when baby is asleep! Can anyone please help?
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
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Nanit No Longer Displays Sleep Analytics
Hi there, We bought our Nanit Flex Stand in August of 2023 and have a one year subscription to Insights Premium. However, this week we are no longer receiving information about when our baby wakes/falls asleep, when she was last attended to, etc. We have checked the crib positioning and the app says it’s fine. We have also…
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Sleep Status Not Available for Viewer Access?
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
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Nanit showing baby not sleeping much at night
Nanit camera has all of a sudden started showing my baby awake for long stretches at night. She moves around a little and tends to make noises in her sleep so I usually wake up when I hear her making noises and moving around and she just goes right back to sleep. But Nanit shows a large window of yellow for that tiny…
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Tracking Night Sleep as Nap??
my Nanit is tracking night sleep as a nap when baby is out of crib for 15-20 minutes at night for a bottle. How can I fix this? It should still be counting as nighttime sleep
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Sleep deprivation - Help!
My little one sleeps through the night like a champ but I'm so anxious and paranoid that I'm not sleeping well. Any tips for having restful sleep?
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Insights not working
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
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Night summary
I’m wondering why sometimes I receive night summaries and sleep analytics on my flex stand but not all the time? Also while searching I’m wondering why the flex stand doesn’t support that bit yet it has given it to me a few times now
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Why does my nanit only say Good Evening Mom now?
My Nanit used to tell us when our baby fell asleep "I fell asleep X minutes ago" but now it just says "Good Evening Mom." Is there a way to turn this feature back on? We don't have premium and never have, it just showed up for us.
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Nanit doesn’t show activity during nighttime but works fine during the day.
been this way for several months and I have opened a ticket before and gotten no response.