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App falsely recording a nap all day?
I've already emailed support about it yesterday. I wanted to post here in case anyone knows how to help me fix this. I've have turned off NextNap thinking that would help, but it did not. My husband and I both work. We take our baby to daycare. We shut off our camera when we leave the house. Before the camera shuts off,…
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Sleep time settings
I configured my sleep time settings to 8:30pm - 8:30am however my baby does not go down at 8:30pm exactly every night. Our nanit only registers 8:30 as the start of sleep time even when we put her down at let’s say 9pm - therefor I am not getting accurate sleep results and I’m not able to see exactly what time I put her…
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Why is my saved insight memory at a faster speed and with no sound?
In the activity center it's nice normal speed, but the insight memory is at 1.5 speed and with no sound rendering it useless. Is there any setting I need to change in the app? How can I save the normal speed version?
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It is not showing when the baby fell asleep / wakes up
I have tried all trouble shooting activity and it isn’t updating when the baby falls asleep and when she wakes up?
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Falling asleep on his own
I have a 19 month old, and we are in the transition of no more rocking to sleep. We follow the same routine every night, we do a little 10 to 15 min snuggle and I place him in the crib. He freaks out if I leave the room so I end up laying on the floor next to his crib for comfort. The only downfall to this is that it's…
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Nanit not showing how long my child has been asleep
Nanit is showing that my son's bed was attended to an hour and 15 minutes ago, when that is actually how long he has been asleep. Why is Nanit not showing that he is asleep?
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Flex Stand Dashboard not working
I’m trying to figure out why my Nanit dashboard is not working with my flex stand. It says it’s not available? But that doesn’t make sense. I should be allowed to see it. What’s the point of the flex stand if you can’t see the dashboard.
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5 month old doesn’t self soothe no matter what I try
my 5 month old before his 4 month regression was sleeping 5-6 hour stretches at night. He would then wake up have a bit to eat and go back to sleep smother 3 hours. Since his 4 month sleep regression, no matter if i move the feed to the beginning of his bedtime routine or other advice, he wakes up every 2 hours still. He’s…
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My night and day even keep showing No events since May 30.
hi there, My app has not show any advantage since May 30th. I have been busy and didn't really pay attention till 2weeks agago. I have Insights premium so I don't understand what is going on or what went wrong. Can we please resolve this as I am not getting what I paid for. Please let me know what to do because I just…
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Dashboard - Longest Stretch Data
I recently updated my Nanit app and I no longer see baby’s longest stretch when I look at the dashboard stats. Has this amazing feature been removed or is it user error and it’s in a different location?
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Sleep data access as file
First of all nanit is amazing. Thanks for the device. First time personally i see human pose estimation and facial recognition put to real world use case (hope nanit gives more importance to privacy for data used in training). I am a data scientist and would love to visualize my child's sleep data with other tools. Can we…
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Night summary with wrong videos for the events
My night summaries often shows wrong videos for the events. The clips are usually from earlier events on the same night, because of that is very difficult to understand the summary because the events and videos don’t match. ex: The event says the baby woke up at the correct time, but the clip is the baby being removed on…
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Month milestone missing, 8 months old
Hi Nanit support team, for some reason my baby's 8 month milestone photo is not appearing. She turned 8 months last week, I tried forcing shutting down, also all devices in the house, everything! Can someone please resolve this for me. Really bugs me as I add a lovely photo each month
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Tracking Night Sleep as Nap??
my Nanit is tracking night sleep as a nap when baby is out of crib for 15-20 minutes at night for a bottle. How can I fix this? It should still be counting as nighttime sleep
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Dashboard Displaying "Awake" Status When Baby is Asleep
Hello, I have a Nanit Pro + Floor Stand + Milestones plan. My baby is ~2.5 months old. I have an Android and my wife has iOS. My app's firmware version is 6.44.592. For the past five days, the dashboard has been displaying an "awake" status when my baby is clearly asleep, resulting in incorrect "time asleep", "sleep…