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Insights Plan - how to activate
I bought the insights plan from the online store, but I can't find any way to use the activation code that came with it in the app or on the website. They process the money and payment quickly but the servie and delivery is lacking. We get a lot of emails on the activate and payment confirmation. How do we start using ?…
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Help! Nanit insights faulty. Not reading when baby is asleep! Can anyone please help?
clearly the baby wasn’t awake the whole night! Please help. I’ve been contacting Nanit and they are offering no help except from constantly restarting the app and camera.
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Nanit No Longer Displays Sleep Analytics
Hi there, We bought our Nanit Flex Stand in August of 2023 and have a one year subscription to Insights Premium. However, this week we are no longer receiving information about when our baby wakes/falls asleep, when she was last attended to, etc. We have checked the crib positioning and the app says it’s fine. We have also…
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Sleep Status Not Available for Viewer Access?
Hello - I am having issues with my Insights Plan. We have a nanny who has viewer access but is still unable to view the sleep status “I was put down X minutes ago…” when linked to our wifi. I would like her to have these sleep status notifications without Full Access. Is this possible? Why are they not showing for her even…
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Nanit showing baby not sleeping much at night
Nanit camera has all of a sudden started showing my baby awake for long stretches at night. She moves around a little and tends to make noises in her sleep so I usually wake up when I hear her making noises and moving around and she just goes right back to sleep. But Nanit shows a large window of yellow for that tiny…
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Tracking Night Sleep as Nap??
my Nanit is tracking night sleep as a nap when baby is out of crib for 15-20 minutes at night for a bottle. How can I fix this? It should still be counting as nighttime sleep
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Sleep deprivation - Help!
My little one sleeps through the night like a champ but I'm so anxious and paranoid that I'm not sleeping well. Any tips for having restful sleep?
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Insights not working
My daughter naps in her crib with her Nanit on, twice a day. Yesterday there were no daytime insights and last night said there wasn’t sufficient data. She was in her bed all night last night, over 10 hrs. Today she’s already napped once and there is nothing for this morning. Kind of annoyed I’m not getting what I’m paying…
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Night summary
I’m wondering why sometimes I receive night summaries and sleep analytics on my flex stand but not all the time? Also while searching I’m wondering why the flex stand doesn’t support that bit yet it has given it to me a few times now
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Activity and Dashboard not showing
Yesterday, all my features stopped working. I can no longer see my daughter's activity, dashboard etc. I can only see the live camera, however when my husband logs in, he still has full access to everything and the app is working as normal. I tried logging out and logging back in, made sure all the updates were completed…
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Why does my nanit only say Good Evening Mom now?
My Nanit used to tell us when our baby fell asleep "I fell asleep X minutes ago" but now it just says "Good Evening Mom." Is there a way to turn this feature back on? We don't have premium and never have, it just showed up for us.
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Nanit doesn’t show activity during nighttime but works fine during the day.
been this way for several months and I have opened a ticket before and gotten no response.
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No weekly nap data
My Nanit does a good job tracking daily naps in the dashboard under the day tab but when I switch to the week tab it has no data about the naps. And the month tab doesn't show anything but an error.
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Camera is not recording insights
Hi! I just resigned up for insights and the camera isn’t recording activity. I purchased the upgrade through the app and it’s been a full night and day where no activity is being recorded. Also it definitely went thru because I don’t have the option to upgrade anymore. I’ve tried unplugging, reinstalling the app, etc. I…
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Insights are WAY off.
I've before but today it was so glaringly off. I put my baby down for a nap and she was upset. She cried until 8:25 a.m. but the app is saying at 9:15am she's been asleep for over an hour. She was very clearly crying and moving so I don't understand why the app marked her asleep.