Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

How to get my insights and events working again?

edited May 2022 in Camera + App 70 comments

One year was up and I renewed subscription a day after it had ended. I paid for a new subscription starting today and my events are not updating. For example it would Say what time the baby went to bed or for how long she napped etc. however today its Just saying good morning mom or good evening mom. Help!!

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