How to get my insights and events working again?

Aconnolly
Aconnolly Member
edited May 31 in Camera & App

One year was up and I renewed subscription a day after it had ended. I paid for a new subscription starting today and my events are not updating. For example it would Say what time the baby went to bed or for how long she napped etc. however today its Just saying good morning mom or good evening mom. Help!!

Answers

  • NanitJessica
    NanitJessica Community Moderator, Nanit Team

    Hey @Aconnolly,

    Thanks for posting on here and letting us know the concern you're having. Have you tried logging out and logging back into the Nanit app to see if that helps? Have you also tried power cycling your Nanit camera to see if that may help?