Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Not receiving sleep dashboard info
Hi, I’m not getting any reports for how much our baby is sleeping ect. It worked the first day but since then it hasn’t. Only when ‘motion is defected’ do you know how I can start to get sleep insights?
Camera model (Nanit Pro)
- Mobile device: apple v12