Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

10 week old's active sleep marked as "Baby woke up"

edited February 2023 in Camera + App 1 comment

My baby is currently 10 weeks old. At this age, they have two different stages of sleep and one of them being active sleep. He was in bed for 12 hours and 2 minutes, and data says he's only been asleep for 7 hours and 42 minutes. How can that be? I looked at the activity, and most of the

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