Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday).
Nanit not tracking daytime sleep
I have a Nanit pro. I use my iPhone to connect to it. I haven’t had a problem until yesterday when I put darker sheets in the crib. Now it doesn’t track when he naps and it did. It will say I’ve been sleeping for such a time it then not display it in the dashboard section.