Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Anyone experience Nanit recording awake time while their children are actually asleep?

edited December 2022 in Camera + App 5 comments

My 11wo had her first night in the crib last night and she did great, or so I think. Nanit recorded quite a bit of awake time which I felt she was asleep but appeared to be in an active state. She seems extra sleepy today which is making me question if she had a restful night. I’m curious if

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