Why doesn’t Nanit have a mini-crib option for both the camera settings and the smart sheet products? Some parents don’t have the space for a full-sized crib especially in big cities. Not being able to adjust to a mini crib means that the camera will pick up on false data & motion. It also means we cannot use the…
Can someone help? We just had a new baby and would love to add her to our Nanit camera. We don’t feel the need to purchase another and we don’t really use it with our toddler anymore so we would like to take our toddler off and add the new baby.
I tried resetting my nanit pro, turning off and removing the nanit from the mount for 10min and connecting it back. But none of the troubleshooting steps helped.
Since a few weeks ago the app frequently can’t connect to the camera after I close it. For example, the app worked all night long, than I close it in the morning. The next time I try to use it, it shows a message of “can’t connect to the camera, start troubleshooting”. Then I have to unplug the camera and plug in again to…
Hello, We are expecting our baby girl in August, and have recently purchased the Nanit Pro with a Wall mount. As per the Nanit official video, the Camera should be mounted in the middle of the long side of the crib, but in our case, we are forced to mount the Nanit Pro Camera at the Head of the Crib "The short side of the…
I am not receiving sound notifications when baby cries or moves. My phone is not on silent and I’ve checked the sensitivity on the settings. I’ve also restarted my phone. Please can you help
I’m hoping someone higher up can get in touch with me regarding this issues, and also and want to know if others have this problem as well. I have logged multiple request with support and always get a generic response. For the record I believe I have power cycled the Nanit and Router, reset the Nanit, and removed and…
Is it possible for the breath rate to be seen while using Picture in Picture? If not, is that something being developed? It would be nice to have the video going in the corner with a breath rate overlay of the current number.
2 nights ago I noticed the sleep info was off. I then noticed it had taken the 8 to 1q1 sleeptime as daytime and therefore broken up the night and it seems like baby slept less. It did it again last night. My settings havent changed, I am not in a different time zone. Not sure what to do to fix this. Appreciate any insight.
My husband and I have tried reaching out to Nanit multiple times. When we upgraded, my husband was charged twice and no refund given. They kept saying because Nanit does billing through Apple, their hands are tied. However, we have pictures of charges that have gone through Apple, so wouldn’t Nanit register those payments…
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New Nanit users, this one’s for you! Join our Product, Support + Community teams and learn about the App, Insights, and our favorite features for every age and stage, so you can feel set up for success. In this webinar, we'll cover: The Nanit ecosystem Nanit Insights Plans MVP features for the newborn phase How Nanit…
