Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit live stream not working
We just purchased the Nanit pro and after setting it up we have no live stream. It gives us notifications of movements and sounds but upon opening the app the live stream does not work and keeps spinning to load. We have reset multiple times and reinstalled the app as well as checked out internet connections. Everything seems to be