Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Nanit (Original Model)

in Camera + App 3 comments

I moved it from the floor stand to the Flex Stand and now the nightlight never flashes to boot or to pair. I’ve tried power cycling, deleting the app, pressing the reset button but that also does nothing. The wifi button does not make the night life flash, plug-in it back into the wall will not make it flash.

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