Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Where Did Insights Go?
Hello, as of today, April 12, I can no longer see insights such as the night summary/day summary, when my daughter was put down, etc. It used to display right there on the "live" screen - "hey mom, I went to sleep X hours ago." But now it is just blank. Did you change this feature for some reason?