On Wednesday, February 7th between 10am-12pm EST, we will be conducting scheduled maintenance to the Nanit network. You will be able to see your baby’s livestream during the maintenance window and receive notifications. During this timeframe, you may briefly be unable to perform the following actions in the Nanit App:…
I unplugged nanit pro camera to plug into travel stand and now it will not power back on. Wi-Fi network is working, camera lights are not or turning on. I’ve done all the reset as advised for troubleshooting and tried plugging into usb-c. Please can you help with next steps ?
I have no sound coming from my app. I updated the app yesterday and it is now not working. I have tried deleting and reinstalling the app. It did not work.
Just run the update on the app and the sound is no longer working - how can we restore it thanks
The website's live player bitrate is horribly low. I have the app set to High bandwidth usage but I am guessing this just impacts the local network and not the data being sent to Nanit's servers. The resolution of the stream post Nanit server encoding is 1080 but only ~450kbps!!! This appears to just be an HLS stream with…
My Nanit used to tell us when our baby fell asleep "I fell asleep X minutes ago" but now it just says "Good Evening Mom." Is there a way to turn this feature back on? We don't have premium and never have, it just showed up for us.
the free subscription is not showing up anywhere from me but the camera is set up. Please advise.
been this way for several months and I have opened a ticket before and gotten no response.
Hello, I recently set up my Nanit Pro. Upon initially doing so, it received power (confirmed by status light). I did not need to use since I set it up pre-birth of my child. Now, when trying to pair, it is not taking power. I have tried all troubleshooting steps, including resetting, changing the power cable, changing…
I have two Nanits to use the split screen function for my 3 year old and newborn. Several times now I’ve woken up to both sides of the split screen function on my 3 year old and NO MONITOR on for my newborn which is extremely worrisome. So then we decided that one of us would have one monitor on one child and one monitor…
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Get ready for daylight savings on November 3rd. Ask Dr. Maristella Lucchini anything about preparing your babies and toddlers for daylight savings! PS - don't forget to check out our guides to get a head start: ! About the expert Dr. Maristella Lucchini serves as Senior Clinical Researcher at Nanit Lab—our scientific and…