Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
App not showing when baby fell asleep or wakes up
I've rebooted and restarted the camera. My crib positioning is correct as well. I have the sleep plan and my friend who has the same plan sees when her baby is asleep and for how long but I do not..
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