If your request is urgent, please reach out to help@nanit.com and we will follow up with you when we return on Friday, December 27th.
Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
Nanit Pro Night Vision not working
Our Nanit Pro camera’s doesn’t activate night vision mode. At night the image is completely black. I’ve toggled the night vision settings (in advanced settings) to On, Off, and Auto and they’re all pitch black. Looking at the LED lights, I only ever see 4. I believe there should be 10 but have not seen them turn on. I’ve also