Nanit Pro Night Vision not working

edited November 21 in Camera & App 1 comment

Our Nanit Pro camera’s doesn’t activate night vision mode. At night the image is completely black. I’ve toggled the night vision settings (in advanced settings) to On, Off, and Auto and they’re all pitch black. Looking at the LED lights, I only ever see 4. I believe there should be 10 but have not seen them turn on. I’ve also looked how to do a hard reset on the camera online but the reference images of the Nanit Pro camera do not look the same. There is no reset button on my model.

Would appreciate any guidance. Obviously it’s frustrating to have to deal with faulty product on top of dealing with a newborn.

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