Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.

You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).

Customer Support - Impossible to Reach

edited May 2023 in Camera + App 1 comment

I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy.

Our camera is completely dead, not taking power, and has been for five days. We just unboxed this camera one month ago. Not having the best experience as a new customer.

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