Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.


You also have the option to contact the Nanit Support Team by completing the contact us form, emailing to [email protected] or dialing 1-866-696-2648 to open a ticket. The support team is available from 11 AM-9 PM EST on weekdays (Monday to Friday) and 12-9 PM EST on weekends (Saturdays and Sundays).

Parent confidently. Be a team. Conquer self-doubt. Join Parent Like a Pro Summit 6/1-13, with expert sessions + more!
Details and RSVP information here


-Strive for a Parenting Partnership (Keynote 6/7 @ 7PM EDT)
-Fight parental burnout (AMA through 6/7)
-Analyze your Nanit data for family wellness (AMA through 6/7)
-Conquering Self-Doubt 
(6/13 @ 7PM EDT)

Customer Support - Impossible to Reach

edited May 16 in Camera & App 1 comment

I’ve been trying to get on the phone with anyone from support for five days now. This morning I had a video call scheduled at 9:15, but when following the link to begin the call it instructed me to reschedule for 10 because all agents were busy.

Our camera is completely dead, not taking power, and has been for five days. We just unboxed this camera one month ago. Not having the best experience as a new customer.

Join the conversation!

Sign In

To view full details, sign in.

Register

Don't have an account? Click here to get started!