Feel free to check Nanit’s system status at any time and refer to our troubleshooting tips for common issues and instructions on how to reset your Nanit camera. We also encourage you to search on the Nanit Community for your issue before posting your question.
You also have the option to open a ticket with the Nanit Support Team by completing the contact us form, emailing to help@nanit.com or dialing 1-866-696-2648. The support team is available from 11 AM-6 PM EST on weekdays (Monday to Friday - excluding holidays).
NIGHT VISION NOT WORKING!!!
Hi, I evacuated my house in Los Angeles today. Currently at my in-laws and just plugged in my Nanit Pro for the first time that I took with us instead of the other baby monitor we had, assuming this was better. AND THE NIGHT VISION DOESN'T WORK AT ALL. I’ve powered it on and off. I’ve rebooted it and updated